Search Results - "Saquib Yusaf Janjua"
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Internationalization of higher education institutions: implementation of DMAIC cycle
Published in Scientometrics (01-03-2014)“…In recent decades, the topic of internationalization has emerged as one of the defining issues of higher education globally. Different approaches are emerged…”
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SERVICE QUALITY PERCEPTIONS AND PATIENTS' SATISFACTION: A COMPARATIVE CASE STUDY OF A PUBLIC AND A PRIVATE SECTOR HOSPITAL IN PAKISTAN
Published in International Journal for Quality Research (01-01-2014)“…Management of hospitals should take initiatives to improve the overall service quality of patient care. Regular feed-back from patients should be taken and…”
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Equating the expected and perceived service quality: A comparison between public and private healthcare service providers
Published in The International journal of quality & reliability management (01-01-2017)“…Purpose The purpose of this paper is to investigate patients’ views toward the perceived service quality of public and private healthcare service providers…”
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Equating the expected and perceived service quality
Published in The International journal of quality & reliability management (04-09-2017)“…Purpose The purpose of this paper is to investigate patients’ views toward the perceived service quality of public and private healthcare service providers…”
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Journal Article -
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Empirical investigation of mobbing, stress and employees’ behavior at work place: quantitatively refining a qualitative model
Published in Quality & quantity (2015)“…Organizations are consistently looking ways to reduce occupational stress to improve the productivity of their employees. It is matter of great interest for…”
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