Qualified Listening to Relatives of Users at a Psychosocial Care Center
Introduction. The Psychiatric Reform introduced a new people-centered care model to replace psychiatric hospitals: the Psychosocial Care Center. Qualified listening can be used to achieve the integrality and humanization of the health care provided. It allows for the appreciation of content, the res...
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| Published in: | Salud mental (México) Vol. 47; no. 2; pp. 89 - 95 |
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| Main Authors: | , , , , , |
| Format: | Journal Article |
| Language: | English |
| Published: |
Instituto Nacional de Psiquiatria
01-03-2024
Instituto Nacional de Psiquiatría Ramón de la Fuente Muñiz |
| Subjects: | |
| Online Access: | Get full text |
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| Summary: | Introduction. The Psychiatric Reform introduced a new people-centered care model to replace psychiatric hospitals: the Psychosocial Care Center. Qualified listening can be used to achieve the integrality and humanization of the health care provided. It allows for the appreciation of content, the respect of its uniqueness, empathy, and the promotion of a space in which freedom of expression is provided. Objective. To identify the understanding of qualified listening from the perspective of the relative of a person with a mental disorder at a Psychosocial Care Center. Method. Qualitative, descriptive, exploratory study. Ten relatives over the age of 18 participated, contributing to the production of information. Data was obtained through the triangulation method, through semi-structured individual and collective interviews, observation, and field diary records. Results. For relatives, qualified listening translates into clarifying the illness, understanding the family's painful situation and providing help and support during the psychosocial rehabilitation process. Discussion and conclusion. Listening constitutes a means of consolidating care networks, through the strengthening of bonds and co-responsibility, in a centered and expanded family-user logic model. Keywords: Qualified listening, family, mental health, interpersonal relations. Introducci n. La Reforma Psiqui trica introdujo un nuevo modelo de atenci n, reemplazando a los hospitales psiqui tricos y centrado en la persona, el Centro de Atenci n Psicosocial. Para lograr la integralidad y humanizaci n del servicio de salud brindado, se puede utilizar la escucha calificada. Permite la valorizaci n del contenido dicho, el respeto a su singularidad, la empatia y la promoci n de un espacio en el que se brinda la libertad de expresi n. Objetivo. Identificar la comprensi n de la escucha calificada desde la perspectiva del familiar de una persona con trastorno mental en un Centro de Atenci n Psicosocial. M todo. Estudio cualitativo, descriptivo y exploratorio. Participaron 10 familiares mayores de 18 a os, aptos para contribuir a la producci n de informaci n. Datos obtenidos a trav s del m todo de triangulaci n, a trav s de entrevistas individuales y colectivas semiestructuradas, observaci n y registro en diario de campo. Resultados. Para el familiar, la escucha calificada se traduce en brindar aclaraciones sobre la enfermedad, comprender la situaci n de dolor de la familia y brindar ayuda y apoyo durante el proceso de rehabilitaci n psicosocial. Discusi n y conclusi n. El dispositivo de escucha constituye una forma de consolidaci n de las redes de cuidado, a trav s de la afirmaci n de los vinculos y la corresponsabilidad, en una l gica familia-usuario centrada y ampliada. Palabras clave: Escucha cualificada, familia, salud mental, relaciones interpersonales. |
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| ISSN: | 0185-3325 |
| DOI: | 10.17711/SM.0185-3325.2024.012 |