Evaluation of a trust-modulated argumentation-based interactive decision-making tool

The interactive ArgTrust application is a decision-making tool that is based on an underlying formal system of argumentation in which the evidence that influences a recommendation, or conclusion, is modulated according to values of trust that the user places in that evidence. This paper presents the...

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Bibliographic Details
Published in:	Autonomous agents and multi-agent systems Vol. 30; no. 1; pp. 136 - 173
Main Authors:	Sklar, Elizabeth I., Parsons, Simon, Li, Zimi, Salvit, Jordan, Perumal, Senni, Wall, Holly, Mangels, Jennifer
Format:	Journal Article
Language:	English
Published:	New York Springer US 01-01-2016
Subjects:	Artificial Intelligence Computer Science Computer Systems Organization and Communication Networks Software Engineering/Programming and Operating Systems User Interfaces and Human Computer Interaction Trust Human–agent interaction Argumentation
Online Access:	Get full text
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Summary:	The interactive ArgTrust application is a decision-making tool that is based on an underlying formal system of argumentation in which the evidence that influences a recommendation, or conclusion, is modulated according to values of trust that the user places in that evidence. This paper presents the design and analysis of a user study which was intended to evaluate the effectiveness of ArgTrust in a collaborative human–agent decision-making task. The results show that users’ interactions with ArgTrust helped them consider their decisions more carefully than without using the software tool.
ISSN:	1387-2532 1573-7454
DOI:	10.1007/s10458-015-9289-1