Search Results - "Rita, Paulo"

The impact of e-service quality and customer satisfaction on customer behavior in online shopping by Rita, Paulo, Oliveira, Tiago, Farisa, Almira

“…The purpose of this study is to develop new knowledge to better understand the most important dimensions of e-service quality that have impact on customer…”
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Research trends on Big Data in Marketing: A text mining and topic modeling based literature analysis by Amado, Alexandra, Cortez, Paulo, Rita, Paulo, Moro, Sérgio

“…Given the research interest on Big Data in Marketing, we present a research literature analysis based on a text mining semi-automated approach with the goal of…”
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Airline passengers’ perceptions of service quality: themes in online reviews by Brochado, Ana, Rita, Paulo, Oliveira, Cristina, Oliveira, Fernando

“…Purpose This paper aims to identify the main themes shared in online reviews by airline travellers, as well as which of these themes were linked with higher…”
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The role of information for the customer journey in mobile food ordering apps by Rita, Paulo, Eiriz, Vasco, Conde, Beatriz

“…Purpose This study aims to determine how to influence the customer journey of mobile food ordering applications (MFOAs) users. It researches how available…”
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Brand strategies in social media in hospitality and tourism by Moro, Sérgio, Rita, Paulo

“…Purpose This paper aims to present an automated literature analysis to unveil the drivers for incorporating social media in tourism and hospitality brand…”
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Attention, emotions and cause-related marketing effectiveness by Guerreiro, João, Rita, Paulo, Trigueiros, Duarte

“…Purpose – The purpose of this study is to explain how cognitive and emotional responses may influence decisions to purchase cause-related products…”
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Structure of REDEE and EJMBE research: a bibliometric analysis by Ramos, Ricardo, Rita, Paulo

“…Purpose Evaluating existing literature can lead to a better understanding of a scientific journal's state of the art. In this sense, this study aims to analyze…”
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Privacy concerns and online purchasing behaviour: Towards an integrated model by Fortes, Nuno, Rita, Paulo

“…This study aims to analyze how privacy concerns about the Internet have an impact on the consumer’s intention to make online purchases. A research model was…”
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March 2020: 31 days that will reshape tourism by António, Nuno, Rita, Paulo

“…Lessons from previous endemics/pandemics show which type/timing of public health measures had a significant influence on the impact of diseases. However, those…”
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The theory-practice research gains from big data: evidence from hospitality loyalty programs by Rita, Paulo, Borges-Tiago, Maria Teresa, Caetano, Joana

“…Purpose The hospitality industry values segmentation and loyalty programs (LPs), but there is limited research on new methods for segmenting loyalty program…”
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A pathway to consumer forgiveness in the sharing economy: The role of relationship norms by Shuqair, Saleh, Pinto, Diego Costa, So, Kevin Kam Fung, Rita, Paulo, Mattila, Anna S.

“…The emergence of peer-to-peer accommodations has revolutionized the hospitality industry. Yet, research on peer-to-peer service failures and consumer…”
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Data and text mining from online reviews: An automatic literature analysis by Moro, Sérgio, Rita, Paulo

“…This paper reports on a thorough analysis of the scientific literature using data and text mining to uncover knowledge from online reviews due to their…”
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Mapping research in marketing: trends, influential papers and agenda for future research by Ramos, Ricardo, Rita, Paulo, Vong, Celeste

“…Purpose This study aims to map the conceptual structure and evolution of the recent scientific literature published in marketing journals to identify the areas…”
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From institutional websites to social media and mobile applications: A usability perspective by Ramos, Ricardo F, Rita, Paulo, Moro, Sérgio

“…Mobile applications (MA) and social media (SM) platforms are changing Internet user behavior. This study aims to unveil within current academic literature, the…”
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Tasting the Port wine cellar experience: what features please the most? by Rita, Paulo, Moro, Sérgio

“…This study addresses wine tasting experienced by tourists in the context of the worldwide renowned Port wine. A total of 824 online reviews posted about four…”
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Analysing recent augmented and virtual reality developments in tourism by Moro, Sérgio, Rita, Paulo, Ramos, Pedro, Esmerado, Joaquim

“…Purpose Virtual reality (VR) and augmented reality (AR) are two technological breakthroughs that stimulate reality perception. Both have been applied in…”
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COVID-19: Worldwide Profiles during the First 250 Days by António, Nuno, Rita, Paulo, Saraiva, Pedro

“…The present COVID-19 pandemic is happening in a strongly interconnected world. This interconnection explains why it became universal in such a short period of…”
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What drives job satisfaction in IT companies? by Moro, Sérgio, Ramos, Ricardo F, Rita, Paulo

“…PurposeStrategic goal achievement in every sector of a company relies fundamentally on the firm's employees. This study aims to disclose the factors that spur…”
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A sentiment analysis of Michelin-starred restaurants by Rita, Paulo, Vong, Celeste, Pinheiro, Flávio, Mimoso, João

“…Purpose With the growing popularity of social media, it has become common practice for consumers to write online reviews to share their opinion and experience…”
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Effectiveness of COVID-19 Vaccines: Evidence from the First-Year Rollout of Vaccination Programs by Antonio, Nuno, Rita, Paulo, Saraiva, Pedro

“…The COVID-19 pandemic has raised a number of new realities, sets of data, and opportunities for data-driven approaches, decisions, and conclusions. One…”
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