Power Dynamics Perpetuate DEI Inaction: A Qualitative Study of Community Health Clinic Teams

Despite increased clinician awareness of systemic racism, lack of substantial action toward antiracism exists within health care. Clinical staff perspectives, particularly those of racial-ethnic minorities/persons of color (POC) who disproportionately occupy support staff roles with less power on th...

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Bibliographic Details
Published in:	Annals of family medicine Vol. 22; no. 3; pp. 203 - 207
Main Authors:	Ramzy, Laura Marie, Monson, Samantha Pelican, Chao, Helen Weng-Ian, Hileman, Bethany, Podewils, Laura Jean, Pereira, Rocio I
Format:	Journal Article
Language:	English
Published:	United States Annals of Family Medicine 01-05-2024 American Academy of Family Physicians
Subjects:	Adult Analysis Attitude of Health Personnel Clinics Community Health Centers - organization & administration Community health services Cultural Diversity Discrimination Ethnicity - psychology Evaluation Female Health care teams Health Personnel - psychology Humans Interviews as Topic Male Management Middle Aged Minority Groups - psychology Original Research Patient Care Team - organization & administration Power, Psychological Qualitative Research Racism Services Social aspects Urban health Workplace multiculturalism United States Colorado patient care team power dynamics group dynamics racism community health clinic healthcare staff organizational change antiracism racial-ethnic minorities practice-based research diversity, equity, inclusion race relations primary care working conditions
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Summary:	Despite increased clinician awareness of systemic racism, lack of substantial action toward antiracism exists within health care. Clinical staff perspectives, particularly those of racial-ethnic minorities/persons of color (POC) who disproportionately occupy support staff roles with less power on the team, can yield insights into barriers to progress and can inform future efforts to advance diversity, equity, and inclusion (DEI, also referred to as EDI) within health care settings. This qualitative study explored the perspectives of staff members on race and role power dynamics within community health clinic teams. We conducted semistructured 45-minute interviews with staff members working in community health clinics in a large urban health care system from May to July 2021. We implemented purposeful recruitment to oversample POC and support staff and to achieve equal representation from the 13 community health clinics in the system. Interviews were audio recorded, transcribed, and analyzed over 6 months using a critical-ideological paradigm. Themes reflecting experiences related to race and role power dynamics were identified. Our cohort had 60 participants: 42 (70%) were support staff (medical assistants, front desk clerks, care navigators, nurses) and 18 (30%) were clinicians and clinic leaders. The large majority of participants were aged 26 to 40 years (60%), were female (83%), and were POC (68%). Five themes emerged: (1) POC face hidden challenges, (2) racial discrimination persists, (3) power dynamics perpetuate inaction, (4) interpersonal actions foster safety and equity, and (5) system-level change is needed for cultural shift. Understanding the race and role power dynamics within care teams, including experiences of staff members with less power, is critical to advancing DEI in health care.
Bibliography:	ObjectType-Article-1 SourceType-Scholarly Journals-1 ObjectType-Feature-2 content type line 23
ISSN:	1544-1709 1544-1717 1544-1717
DOI:	10.1370/afm.3099