Search Results - "Raharjo, Hendry"

Exploring differences between private and public organizations in business excellence models by Raharjo, Hendry, Eriksson, Henrik

“…Purpose The purpose of this paper is to explore the differences between public and private organizations in the paths of business excellence models and to…”
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What contributes to auditee satisfaction in external ISO 9001 audits? by Lenning, Jan, Gremyr, Ida, Raharjo, Hendry

“…PurposeThis study aims to explore factors that contribute to auditee satisfaction in external audit fieldwork of ISO 9001, and relationships between these…”
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Sustainable coworking: the member perspective by Magnusson, Daniel, Raharjo, Hendry, Bosch-Sijtsema, Petra

“…Purpose Sustainability is regarded as a core value that the coworking movement aspires to. However, most sustainability efforts focus on the providers’…”
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Relationship between patient costs and patient pathways by Dahlin, Sara, Raharjo, Hendry

“…Purpose The purpose of this paper is to identify actual (as-is) patient pathway variation among breast cancer patients and to investigate the relationship…”
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On normalizing the relationship matrix in quality function deployment by Raharjo, Hendry

“…Purpose - This paper aims to investigate the need of normalizing the relationship matrix in quality function deployment (QFD), especially when it leads to rank…”
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Identifying and prioritizing coworking member needs by Johansson, Erik, Rådman, Erik, Raharjo, Hendry, Bosch-Sijtsema, Petra

“…Purpose This paper aims to identify and prioritize the needs of coworking members. The authors focus on maintaining the existing members rather than attracting…”
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Quality function deployment in healthcare: a literature review and case study by Gremyr, Ida, Raharjo, Hendry

“…Purpose - This article aims to provide a literature review on the use of quality function deployment (QFD) in healthcare and a case study in order to provide…”
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The management index: simplifying business excellence for management teams? by Snyder, Kristen M, Eriksson, Henrik, Raharjo, Hendry

“…Purpose The purpose of this paper is to present findings from a qualitative research study that was designed to examine the application of the management index…”
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Exploring complaints by female and male patients at Swedish hospitals using a probabilistic graphical model by Eriksson, Erik Masao, Raharjo, Hendry, Gustavsson, Susanne

“…Background Patients’ complaints have been highlighted as important for constructively improving healthcare services. In so doing, it may be important to…”
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Reconciling internal and external satisfaction through probabilistic graphical models by Musella, Flaminia, Guglielmetti Mugion, Roberta, Raharjo, Hendry, Di Pietro, Laura

“…Purpose This paper aims to holistically reconcile internal and external customer satisfaction using probabilistic graphical models. The models are useful not…”
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Excellence models in the public sector. Relationships between enablers and results by Raharjo, Hendry, Guglielmetti Mugion, Roberta, Eriksson, Henrik, Gremyr, Ida, Di Pietro, Laura, Renzi, Maria F

“…Purpose – The purpose of this study is to identify possible correlations between the stated “enablers” and “results” in excellence models, and to explain how…”
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Attitudes toward quality improvement among healthcare professionals by Siverbo, Kristian, Eriksson, Henrik, Raharjo, Hendry, Moonen, Michaela

“…Purpose – The purpose of this article is to describe how the training of healthcare professionals in improvement work can be performed, and evaluate potential…”
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Evaluasi Kinerja GSM VoIP Gateway pada Sistem IP PBX by ANDRIANTO, HERI, SETIADIKARUNIA, DANIEL, RAHARJO, HENDRY

“…ABSTRAKGSM VoIP Gateway digunakan untuk menghubungkan jaringan VoIP dengan jaringan GSM sehingga memungkinkan VoIP client melakukan komunikasi dengan VoIP…”
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Awareness and Attitude Towards Green IS in Slovenian Enterprises by Baggia, Alenka, Brezavšček, Alenka, Maletič, Matjaž, Šparl, Petra, Raharjo, Hendry, Žnidaršič, Anja

“…Background: This study draws upon the use of Information Systems in support of achieving sustainability, known as Green IS. Furthermore, this study builds on…”
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Dynamic benchmarking methodology for quality function deployment by Raharjo, Hendry, Hin Chai, Kah, Xie, Min, Brombacher, Aarnout C

“…Purpose - The purpose of this paper is to provide a methodology to integrate both the dynamics of competitors' performance and the dynamics of customer…”
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DEALING WITH KANO MODEL DYNAMICS: STRENGTHENING THE QUALITY FUNCTION DEPLOYMENT AS A DESIGN FOR SIX SIGMA TOOL by Raharjo, Hendry

“…Six Sigma has been known to be a breakthrough business strategy to achieve customer satisfaction through defect reduction and cost optimization. A flawless…”
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Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty by Hartono, Markus, Raharjo, Hendry

“…This research aims to test the mediating role of both affective and cognitive satisfaction on the effect of service quality on loyalty. Affective satisfaction…”
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Does the service quality of urban public transport enhance sustainable mobility? by Mugion, Roberta Guglielmetti, Toni, Martina, Raharjo, Hendry, Di Pietro, Laura, Sebathu, Samuel Petros

“…The main purpose of this paper is to assess and gain a deeper understanding of the role of service quality in sustainable mobility. Specifically, the study…”
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What difference does the gig mobility service make in the workers’ human needs structure? by Hartono, Markus, Raharjo, Hendry, Ronyastra, I Made

“…This paper aims to compare and contrast the perceived psychological experience of the traditional versus gig mobility service workers with respect to their…”
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Process Mining for Quality Improvement: Propositions for Practice and Research by Dahlin, Sara, Eriksson, Henrik, Raharjo, Hendry

“…Process mining offers ways to discover patient flow, check how actual processes conform to a standard, and use data to enhance or improve processes. Process…”
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