The EMA system: a CTI based e-mail alerting service

The EMA system: a CTI based e-mail alerting service

The integration of Internet services and telephony services is a new area for the development of telecommunications services. One example is an e-mail alerting service that uses the telephony network for e-mail notification. The EMA system is a computer telephony integration (CTI) application that c...

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Bibliographic Details
Published in:IEEE communications magazine Vol. 38; no. 2; pp. 122 - 128
Main Authors: Frank, D., Lucic, H., Opsenica, M., Puksec, L., Zic, M., Brajkovic, S., Maricic, V.
Format: Magazine Article
Language:English
Published: New York IEEE 01-02-2000
The Institute of Electrical and Electronics Engineers, Inc. (IEEE)
Subjects:
Application software
Communication system control
Electronic mail
Email
Internet
Internet telephony
Mail
Mathematical models
Network servers
Telecommunication computing
Telecommunication services
Telephony
Web and internet services
Web server
World Wide Web
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Summary:The integration of Internet services and telephony services is a new area for the development of telecommunications services. One example is an e-mail alerting service that uses the telephony network for e-mail notification. The EMA system is a computer telephony integration (CTI) application that checks a user's mailbox on the mail server and informs him/her over the phone when new e-mail arrives, eliminating the need for permanent Internet connection. The EMA system has a Web-based interface, enabling the user to configure service parameters. The EMA system is developed as a distributed and concurrent application. It consists of seven modules: the console, Web interface, Web handler, controller, voice machine, database, and mail checker, using communication solutions based on component object model (COM) technology. This article describes the structure of the EMA system, its implementation, and advantages for users.
Bibliography:ObjectType-Article-2
SourceType-Scholarly Journals-1
ObjectType-Feature-1
content type line 23
ISSN:0163-6804
1558-1896
DOI:10.1109/35.819905