Knowledge Management Implications in ERP Implementations: Evidence from Sri Lankan Cases

Knowledge management (KM) plays a major role in the success of implementing enterprise resource planning (ERP) systems in business organizations. This research aims to provide an in-depth understanding of ERP implementation processes in Sri Lanka. The major issues associated with KM in ERP implement...

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Bibliographic Details
Published in:	2008 4th International Conference on Information and Automation for Sustainability pp. 188 - 193
Main Authors:	Suraweera, T., Mahagederawatte, S., Kahandawaarachchi, C., Hewamallikage, P., Periyapperuma, D., Adipola, M.
Format:	Conference Proceeding
Language:	English
Published:	IEEE 01-12-2008
Subjects:	Asset management Companies Creation Enterprise resource planning Enterprise Resource Planning Systems Humans Integration Knowledge management Knowledge transfer Management information systems Organizational aspects Packaging Resource management Sharing
Online Access:	Get full text
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Summary:	Knowledge management (KM) plays a major role in the success of implementing enterprise resource planning (ERP) systems in business organizations. This research aims to provide an in-depth understanding of ERP implementation processes in Sri Lanka. The major issues associated with KM in ERP implementations are brought into light and possible strategies for overcoming such issues are identified. The research builds on the work of Baskerville et al. (2006), and focuses on the importance of 'operational level' knowledge practices of capturing, integrating and sharing during ERP system implementations. Results of multiple case study interviews have been analyzed using cognitive maps to determine the issues deem to have a major impact on the success of ERP implementations. Some of the key strategies that can be used to overcome the problems associated with KM in ERP implementations are presented.
ISBN:	1424428998 9781424428991
ISSN:	2151-1802 2151-1810
DOI:	10.1109/ICIAFS.2008.4783944