Search Results - "Pasamehmetoglu, Aysin"

Customer online reviews and hospitality employees’ helping behavior: moderating roles of self-efficacy and moral identity by Hwang, YooHee, Wang, Xingyu, Pașamehmetoġlu, Aysin

“…Purpose Online reviews are perceived as credible and trustworthy across various business sectors; thus, they influence customers’ purchase decisions. However,…”
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Is “Do it right the first time” necessarily right?: The importance of error management culture in the hospitality industry by Wang, Xingyu, Guchait, Priyanko, Madera, Juan M., Pasamehmetoğlu, Aysin

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Does environment really matter? The impact of corporate social responsibility perspective on Istanbul chain hotels by Pasamehmetoglu, Aysin, Gokoglu, Mustafa

“…Corporate social responsibility (CSR) perspective has been embraced by various countries. This perspective directly affects the behavior of organizations in…”
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Why should errors be tolerated? Perceived organizational support, organization-based self-esteem and psychological well-being by Wang, Xingyu, Guchait, Priyanko, Paşamehmetoğlu, Aysin

“…Purpose On the basis of conservation of resources theory, the purpose of this paper is to propose a framework linking an organizational factor, organizational…”
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Tolerating errors in hospitality organizations: relationships with learning behavior, error reporting and service recovery performance by Wang, Xingyu, Guchait, Priyanko, Paşamehmetoğlu, Aysin

“…Purpose Hospitality work setting is error-prone, rendering error handling critical for effective organizational operation and quality of service delivery. An…”
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How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure by Gip, Huy, Guchait, Priyanko, Paşamehmetoğlu, Aysin, Khoa, Do The

“…Purpose The purpose of this study is to examine the mediating effect of psychological well-being between organizational dehumanization and two outcome…”
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Vicarious abusive supervision among restaurant frontline employees: the role of employee industry tenure by Li, Mengxuan, Wang, Xingyu, Paşamehmetoğlu, Aysin

“…Purpose Vicarious abusive supervision (VAS) has recently garnered the attention of hospitality researchers. VAS is prevalent in hospitality work settings…”
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Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter? by Wang, Xingyu, Guchait, Priyanko, Khoa, Do The, Paşamehmetoğlu, Aysin

“…Purpose>The purpose of this paper is to integrate tenets from the appraisal-based model of self-conscious emotions and the compass of shame theory to examine…”
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Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance by Wang, Xingyu, Guchait, Priyanko, Pasamehmetoglu, Aysin

“…•Identified one organizational factor (error management culture) that had impacts on both hospitality employees’ experiences of gratitude and anxiety.•Proved…”
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The Differential Effects of Leader Food Safety Priority and Ethical Leadership on Food Safety Promotive and Prohibitive Voices: A Socially Desirable Responding Theory Perspective by Yu, Heyao (Chandler), Guchait, Priyanko, Achyldurdyyeva, Jennet, Pasamehmetoglu, Ayşın

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Can performance pressure hinder service recovery performance? The mediating role of shame and individual contingencies of work meaningfulness and proactivity by Wang, Xingyu, Yu, Yitong, Yan, Jingwen, Pasamehmetoglu, Aysin

“…Hospitality employees have long been experiencing high pressure at work, due to the strict performance requirements from organizations and excessive…”
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Exploring the impact of abusive supervision on employee approaches to managing service errors and failures: Examining the effects of hope and optimism, and service tenure by Gip, Huy, Wang, Xingyu, Guchait, Priyanko, Pasamehmetoglu, Aysin

“…Drawing from the conservation of resources (COR) theory, the current study posits that leadership in the form of abusive supervision will be more detrimental…”
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Coworker support in a sexual harassment climate: A conservation of resources perspective by Russen, Michelle, Pasamehmetoglu, Aysin, Guchait, Priyanko, Tews, Michael J.

“…Sexual harassment is still an issue in the hospitality industry, despite ample research on the topic. A sexual harassment climate – one that tolerates…”
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Error Recovery Performance: The Impact of Leader Behavioral Integrity and Job Satisfaction by Guchait, Priyanko, Simons, Tony, Pasamehmetoglu, Aysin

“…This article introduces the concept of error recovery performance, followed by the development and validation of an instrument to measure it. The first…”
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Is “Do it right the first time” necessarily right? by Wang, Xingyu, Guchait, Priyanko, Madera, Juan M, Pasamehmetoğlu, Aysin

“…Purpose The purpose of this study is threefold: first, to investigate the extent to which organizational error management culture impacts manager trust and…”
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Hospitality organizational culture: Impact on employee's job satisfaction, organizational citizenship behaviors, service recovery performance, and intention to leave by Dawson, Mary, Guchait, Priyanko, Russen, Michelle, Wang, Xingyu, Pasamehmetoglu, Aysin

“…Organizational culture continues to be a decisive factor for the success of hospitality firms. Drawing from the theory of work adjustment, this study focuses…”
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How authentic leadership cultivates trust and desirable workplace behaviors in hotels: Commitment and leader-follower value congruence matters by Peyton, Taylor, Gip, Huy, Pasamehmetoglu, Aysin, Guchait, Priyanko

“…This study explores how hotel supervisors' authentic leadership behavior relates to followers' value congruence, trust, organizational commitment (OC), and…”
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Hospitality employee’s mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance by Wang, Xingyu, Wen, Xueqi, Paşamehmetoğlu, Ayşın, Guchait, Priyanko

“…•Examine mindfulness of hospitality frontline employees and its impacts on employee creativity and customer satisfaction.•Identify organizational error…”
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Employee mindfulness and creativity: when emotions and national culture matter by Gip, Huy, The Khoa, Do, Guchait, Priyanko, Fernando Garcia, R.L., Pasamehmetoglu, Aysin

“…Mindfulness has recently attracted more attention from service scholars due to its positive effect on various job outcomes. Yet, the linkage between…”
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Perceived supervisor and co-worker support for error management: Impact on perceived psychological safety and service recovery performance by Guchait, Priyanko, Paşamehmetoğlu, Ayşın, Dawson, Mary

“…The study examined the influence of perceived supervisor and co-worker support for error management on employees’ engagement in service recovery performance…”
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