Search Results - "Ochoa Rico, María Salomé"
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Study of citizen satisfaction and loyalty in the urban area of Guayaquil: Perspective of the quality of public services applying structural equations
Published in PloS one (17-02-2022)“…This study investigates the satisfaction and adequacy of citizens through the expected quality and perceived quality in the areas of planning and territorial…”
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Journal Article -
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Analysis of Citizen Satisfaction in Municipal Services
Published in Economies (01-09-2022)“…Citizen demand for quality public services is increasing, and improvements in the provision of public services affect citizen satisfaction and loyalty. This…”
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Risk Management in Islamic Banking: The Impact of Financial Technologies through Empirical Insights from the UAE
Published in Risks (Basel) (01-01-2024)“…Financial technology (fintech) innovations are transforming banking globally. Their adoption poses new opportunities and risks for Islamic banks with unique…”
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Study of Citizen Satisfaction in Rural Versus Urban Areas in Public Services: Perspective of a Multi-group Analysis
Published in Social indicators research (2024)“…This study proposes a comparative analysis between urban and rural areas concerning the magnitude or intensity with which the constructs are related to…”
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One Year after the COVID-19 Pandemic in the city of Guayaquil: Evidence of Municipal Response and the Socio-economic Impact
Published in Revista de la Universidad del Zulia (06-05-2022)“…The objective of this articleis to monitor the socio-economic impact of COVID-19 on the most vulnerable areas of Guayaquil one year after the start of the…”
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Journal Article -
6
Study of citizen satisfaction and loyalty in the urban area of Guayaquil: Perspective of the quality of public services applying structural equations
Published in PloS one (01-01-2022)“…This study investigates the satisfaction and adequacy of citizens through the expected quality and perceived quality in the areas of planning and territorial…”
Get full text
Journal Article