The added value of the artificial intelligence patient-reported experience measure (AI-PREM tool) in clinical practise: Deployment in a vestibular schwannoma care pathway

Patient-reported experience measures (PREMs) can be used for the improvement of quality of care. In this study, the outcome of an open-ended question PREM combined with computer-assisted analysis is compared to the outcome of a closed-ended PREM questionnaire. This survey study assessed the outcome...

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Bibliographic Details
Published in:	PEC innovation Vol. 3; p. 100204
Main Authors:	Neve, O.M., van Buchem, M.M., Kunneman, M., van Benthem, P.P.G., Boosman, H., Hensen, E.F.
Format:	Journal Article
Language:	English
Published:	Elsevier B.V 15-12-2023 Elsevier
Subjects:	Artificial intelligence Full length article Patient centredness Patient experience Quality of care Vestibular schwannoma Artificial intelligence Patient experience Quality of care Patient centredness Vestibular schwannoma
Online Access:	Get full text
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Summary:	Patient-reported experience measures (PREMs) can be used for the improvement of quality of care. In this study, the outcome of an open-ended question PREM combined with computer-assisted analysis is compared to the outcome of a closed-ended PREM questionnaire. This survey study assessed the outcome of the open-ended questionnaire PREM and a close-ended question PREM of patients with unilateral vestibular schwannoma in a tertiary vestibular schwannoma expert centre. The open-ended questions PREM, consisting of five questions, was completed by 507 participants and resulted in 1508 positive and 171 negative comments, categorised into 27 clusters. The close-ended questions PREM results were mainly positive (overall experience graded as 8/10), but did not identify specific action points. Patients who gave high overall scores (>8) on the close-ended question provided points for improvement in the open-ended question PREM, which would have been missed using the close-ended questions only. Compared to the close-ended question PREM, the open-ended question PREM provides more detailed and specific information about the patient experience in the vestibular schwannoma care pathway. Automated analysis of feedback with the open-ended question PREM revealed relevant insights and identified topics for targeted quality improvement, whereas the close-ended PREM did not.
Bibliography:	ObjectType-Article-1 SourceType-Scholarly Journals-1 ObjectType-Feature-2 content type line 23
ISSN:	2772-6282 2772-6282
DOI:	10.1016/j.pecinn.2023.100204