Search Results - "Netzer, Oded"
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When Words Sweat: Identifying Signals for Loan Default in the Text of Loan Applications
Published in Journal of marketing research (01-12-2019)“…The authors present empirical evidence that borrowers, consciously or not, leave traces of their intentions, circumstances, and personality traits in the text…”
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The Power of Brand Selfies
Published in Journal of marketing research (01-12-2021)“…Smartphones have made it nearly effortless to share images of branded experiences. This research classifies social media brand imagery and studies user…”
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The Polarity of Online Reviews: Prevalence, Drivers and Implications
Published in Journal of marketing research (01-10-2020)“…In this research, the authors investigate the prevalence, robustness, and possible reasons underlying the polarity of online review distributions, with the…”
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Uniting the Tribes: Using Text for Marketing Insight
Published in Journal of marketing (01-01-2020)“…Words are part of almost every marketplace interaction. Online reviews, customer service calls, press releases, marketing communications, and other…”
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Capturing Marketing Information to Fuel Growth
Published in Journal of marketing (01-01-2021)“…Marketing is the functional area primarily responsible for driving the organic growth of a firm. In the age of digital marketing and big data, marketers are…”
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The Language of (Non)Replicable Social Science
Published in Psychological science (01-09-2024)“…Using publicly available data from 299 preregistered replications from the social sciences, we found that the language used to describe a study can predict its…”
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Detecting Routines: Applications to Ridesharing Customer Relationship Management
Published in Journal of marketing research (01-04-2024)“…Routines shape many aspects of day-to-day consumption. While prior research has established the importance of habits in consumer behavior, little work has been…”
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A Hidden Markov Model of Customer Relationship Dynamics
Published in Marketing science (Providence, R.I.) (01-03-2008)“…This research models the dynamics of customer relationships using typical transaction data. Our proposed model permits not only capturing the dynamics of…”
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Alternative Models for Capturing the Compromise Effect
Published in Journal of marketing research (01-08-2004)“…The compromise effect denotes the finding that brands gain share when they become the intermediate rather than extreme option in a choice set. Despite the…”
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State-Dependence Effects in Surveys
Published in Marketing science (Providence, R.I.) (01-09-2012)“…In recent years academic research has focused on understanding and modeling the survey response process. This paper examines an understudied systematic…”
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Beyond conjoint analysis: Advances in preference measurement
Published in Marketing letters (01-12-2008)“…We identify gaps and propose several directions for future research in preference measurement. We structure our argument around a framework that views…”
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Idea Generation, Creativity, and Prototypicality
Published in Marketing science (Providence, R.I.) (01-01-2017)“…We explore the use of big data tools to shed new light on the idea generation process, automatically “read” ideas to identify promising ones, and help people…”
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Extending Compromise Effect Models to Complex Buying Situations and Other Context Effects
Published in Journal of marketing research (01-08-2004)“…Building on the work of Dhar, Menon, and Maach (2004), this commentary describes how the compromise effect models developed in the work of Kivetz, Netzer, and…”
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Using Social Network Activity Data to Identify and Target Job Seekers
Published in Management science (01-04-2022)“…An important challenge for many firms is to identify the life transitions of its customers, such as job searching, expecting a child, or purchasing a home…”
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MTurk Character Misrepresentation: Assessment and Solutions
Published in The Journal of consumer research (01-06-2017)“…This tutorial provides evidence that character misrepresentation in survey screeners by Amazon Mechanical Turk Workers (“Turkers”) can substantially and…”
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Automating the B2B Salesperson Pricing Decisions: A Human-Machine Hybrid Approach
Published in Marketing science (Providence, R.I.) (01-01-2024)“…A human-machine hybrid automation approach is demonstrated to improve B2B sales performance through a pricing field experiment and econometric analyses. We…”
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In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions
Published in Customer needs and solutions (01-03-2018)“…In today’s turbulent business environment, customer retention presents a significant challenge for many service companies. Academics have generated a large…”
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Frontiers: Polarized America: From Political Polarization to Preference Polarization
Published in Marketing science (Providence, R.I.) (01-01-2023)“…This paper investigates whether the polarization of political ideology extends to consumers’ preferences, intentions, and purchases. In light of the widely…”
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The customer journey as a source of information
Published in Quantitative marketing and economics (05-11-2024)Get full text
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Beyond the Target Customer: Social Effects of Customer Relationship Management Campaigns
Published in Journal of marketing research (01-06-2017)“…Customer relationship management (CRM) campaigns have traditionally focused on maximizing the profitability of the targeted customers. The authors demonstrate…”
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