Patient Complaint Systems in Health Care A Comparative Study between the Netherlands and Sweden

Patient Complaint Systems in Health Care A Comparative Study between the Netherlands and Sweden

The purpose of this study is to describe and compare the systems for handling patient complaints in the Netherlands and Sweden. The study is based on document analysis and interviews with executive managers and employees in the patient complaint systems in the Netherlands and Sweden. In comparison t...

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Bibliographic Details
Published in:European journal of health law Vol. 6; no. 2; pp. 133 - 154
Main Authors: NORDLUND, YVONNE GÖRICKE, EDGREN, LARS
Format: Journal Article
Language:English
Published: The Netherlands Martinus Nijhoff 1999
Kluwer Law International
Subjects:
Bioethics
Biological and medical sciences
comparative study
General aspects
Government Regulation
health care legislation
Health systems. Social services
Humans
International Cooperation
Internationality
Medical sciences
Netherlands
Organization and Administration
Patient Advocacy
Patient Rights
patients complaint system
patients' rights
Public health. Hygiene
Public health. Hygiene-occupational medicine
Quality of Health Care
Social Control, Formal
Social Control, Informal
Sweden
Netherlands
Sweden
Europe
Health system
Regulation
Comparative study
Empirical Approach
Health Care and Public Health
Legal Approach
Professional Patient Relationship
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Summary:The purpose of this study is to describe and compare the systems for handling patient complaints in the Netherlands and Sweden. The study is based on document analysis and interviews with executive managers and employees in the patient complaint systems in the Netherlands and Sweden. In comparison to Sweden, the Netherlands has a decentralised complaint system with functions closer to the patients. In spite of this, the demand on the Swedish complaint system is higher. The two countries differ in patients' rights legislation in that the Netherlands has a separate legislation for patients' rights, which is not the case in Sweden. In both countries it appears that not only legislation is needed to strengthen the patients position. Actions that improve the independent position of some provisions within the complaint systems as well as actions that will facilitate the possibilities to make use of all functions in the patient complaint systems also seem to be important.
Bibliography:ark:/67375/JKT-D1HXLP9X-7
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ISSN:0929-0273
1571-8093
DOI:10.1163/15718099920522749