Training Alabama garden center employees
Before analyzing the responses of Alabama garden center employees about the training they had received, we determined how satisfied 100 Alabama Master Gardeners were with the employee-s who helped them in the store from which they most often purchased plants for their homes, landscapes, or gardens....
Saved in:
Published in: | HortTechnology (Alexandria, Va.) Vol. 6; no. 1; pp. 48 - 53 |
---|---|
Main Authors: | , , , |
Format: | Journal Article |
Language: | English |
Published: |
01-01-1996
|
Subjects: | |
Online Access: | Get full text |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Summary: | Before analyzing the responses of Alabama garden center employees about the training they had received, we determined how satisfied 100 Alabama Master Gardeners were with the employee-s who helped them in the store from which they most often purchased plants for their homes, landscapes, or gardens. We mailed the primary survey to 472 employees of 130 retail garden center businesses in Alabama to determine the percentage of employees who received job training and the amount, frequency, and methods of training they received while working for their current employers (37% responded). Employees were categorized as managers (28%) or subordinate employees (72%) and full-time (72%) or part-time (28%). Forty-four percent of the employees had received some training at the time they were hired. Training continued for 68% of the respondents. Only 39% of the employees had a written description of their job responsibilities discussed with them. Most (85%) believed the training they received had prepared them to do their jobs well, but 82% said more training would increase their confidence in their work performance. Most employees were trained by one-on-one instruction (60%) and small-group sessions (5 or fewer persons) (65%). Few employees received training from videotapes (5%) or educational seminars (26%), and most that did were managers and full-time employees. |
---|---|
Bibliography: | F01 C10 9623323 |
ISSN: | 1063-0198 1943-7714 |
DOI: | 10.21273/horttech.6.1.48 |