Search Results - "Moormann, Jurgen"
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Radicalness of blockchain: an assessment based on its impact on the payments industry
Published in Technology analysis & strategic management (03-08-2019)“…Blockchain is receiving considerable attention among practitioners and academics. However, a detailed analysis investigating how the impact of blockchain is…”
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Implementing Lean Six Sigma in financial services: the effect of motivations, selected methods and challenges on LSS program- and organizational performance
Published in The International journal of quality & reliability management (22-01-2024)“…PurposeThe purpose of this paper is to contribute to the limited body of empirical knowledge on the impact of Lean Six Sigma (LSS) program implementations on…”
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Classroom or online learning? Impact of experiential learning in business process management education
Published in Knowledge management & e-learning (01-06-2023)“…This paper presents an empirical study with 150 graduate students at a business school to analyse the educational impact of experiential learning about…”
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Process maturity and patient orientation in times of a health system reform
Published in Business process management journal (18-02-2022)“…PurposeThis study investigates the impact of the degree of process maturity on the degree of patient orientation in the context of radical process changes. The…”
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The effects of organizational learning environment factors on e-learning acceptance
Published in Computers and education (01-04-2012)“…Workplace learning is an important means of employees’ continuous learning and professional development. E-learning is being recognized as an important…”
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Keeping pace with the healthcare transformation: a literature review and research agenda for a new decade of health information systems research
Published in Electronic markets (2021)“…Background Accelerated by the coronavirus disease 2019 (Covid-19) pandemic, major and lasting changes are occuring in healthcare structures, impacting people's…”
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AI-driven Optimization in Healthcare: the Diagnostic Process
Published in European journal of management issues (Online) (13-12-2021)“…Purpose: Process optimization in healthcare using artificial intelligence (AI) is still in its infancy. In this study, we address the research question “To…”
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Mobile Payment in the Connected Car: Developing Services Based on Process Thinking
Published in Business Systems Research (01-11-2020)“…The automotive world is on the threshold of a new era. Manufacturers are transforming themselves into suppliers of mobility services. Fundamentals for the…”
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A method for matching customer integration with operational control of service processes
Published in Management research review (28-09-2012)“…Purpose - A major problem of operational control in the services industry is the integration of customers in the delivery process. The aim of this paper is to…”
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The challenge to determine a company’s process maturity: a case study from the financial services industry
Published in European journal of management issues (Online) (25-06-2017)“…Purpose. Conducting projects to improve a company’s business processes is of utmost importance in all industries and countries. Many companies have installed…”
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Staff Training for Business Process Improvement: The Benefit of Role-Plays in the Case of KreditSim
Published in The journal of workplace learning (01-01-2012)“…Purpose: The paper aims to explore staff's experience with role-plays using the example of training bank employees in Six Sigma as a major methodology for…”
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Editorial: Learning, teaching and disseminating knowledge in business process management
Published in Knowledge management & e-learning (01-12-2012)“…Process-oriented thinking has become the major paradigm for managing companies and other organizations. The push for better processes has been even more…”
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Staff training for business process improvement
Published in The journal of workplace learning (01-04-2012)“…Purpose - The paper aims to explore staff's experience with role-plays using the example of training bank employees in Six Sigma as a major methodology for…”
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Towards a Framework for Analyzing the Suitability of DLTs for Integration in the IoT
Published in 2023 Fifth International Conference on Blockchain Computing and Applications (BCCA) (24-10-2023)“…The Internet of Things (IoT) is marked by the presence of a versatile network of devices employing various forms of communication and data types. Due to their…”
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The rise of smartphone apps: opportunities for customer-centric retail banking
Published in Banks and bank systems (01-04-2012)Get full text
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Organizations’ approaches to blockchain: A critical realist perspective
Published in Information & management (01-11-2022)Get full text
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How satisfied are employees with lean environments?
Published in Production planning & control (02-01-2021)“…This article analyses the effect of perceived lean degree on job satisfaction in back-office environments in the financial services industry. The relationship…”
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How lean are financial service companies really? Empirical evidence from a large scale study in Germany
Published in International journal of operations & production management (01-01-2014)“…Purpose – Lean thinking is important for a successful implementation of process-driven changes. Especially financial service providers are forced to improve…”
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Cash means control. Emotions and payment process design
Published in European journal of management issues (Online) (25-12-2019)“…Purpose – to investigate reasons and conditions impacting payment preferences. Design/Method/Approach. In this exploratory study, we apply the Implicit…”
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