Search Results - "Moore, Melissa L."

The impact of customer-to-customer interactions in a high personal contact service setting by Moore, Robert, Moore, Melissa L, Capella, Michael

“…Purpose - To empirically examine the development and influence that customer-to-customer interactions (CCI) have in a high personal contact setting.Design…”
Get full text

Why the little things matter: Exploring situational influences on customers' self-service technology decisions by Collier, Joel E., Moore, Robert S., Horky, Alisha, Moore, Melissa L.

“…The bulk of self-service research has focused on customers' static attitudes toward the technology while failing to note that situational influences can often…”
Get full text

Effects of Temperature on Growth, Sporulation, and Competition of Mountain Pine Beetle Fungal Symbionts by Moore, Melissa L, Six, Diana L

“…The mountain pine beetle, Dendroctonus ponderosae, depends on two fungi, Grosmannia clavigera and Ophiostoma montium, to augment a nutrient-poor woody food…”
Get full text

Understanding loyalty bonds and their impact on relationship strength: a service firm perspective by Moore, Melissa L, Ratneshwar, S, Moore, Robert S

“…Purpose - Based on previous research in services, marketing, organizational behavior and psychology, this paper aims to identify four types of loyalty bonds…”
Get full text

An Investigation of Motorists' Perceptions of Trucks on the Highways by MOORE, ROBERT S., LeMAY, STEPHEN, MOORE, MELISSA L., LIDELL, PEARSON, KINARD, BRIAN, McMILLEN, DAVID

“…The logistic activity most visible to the general population is the presence of trucks transporting goods across the nation's highways. Transportation also…”
Get full text

Perceived market orientation in the product return experience and its impact on post-purchase behavior by Moore, Robert S., Collier, Joel E., Williams, Zachary, Moore, Melissa L.

“…This study examines the role of customer perceived justice in the product return process with a physical retailer. These experiences serve to form a perceived…”
Get full text

Extrinsic and intrinsic factors impacting on the retention of older rural healthcare workers in the north Victorian public sector: a qualitative study by Warburton, Jeni, Moore, Melissa L, Clune, Samantha J, Hodgkin, Suzanne P

“…Workforce shortages in Australia's healthcare system, particularly across rural areas, are well documented. Future projections suggest that as the healthcare…”
Get full text

The impact of customertocustomer interactions in a high personal contact service setting by Moore, Robert, Moore, Melissa L., Capella, Michael

“…Purpose To empirically examine the development and influence that customertocustomer interactions CCI have in a high personal contact setting…”
Get full text

Student Characteristics and Expectations of University Classes: A Free Elicitation Approach by Moore, Melissa L, Moore, Robert S, McDonald, Robert

“…Past research has shown that there are subpopulation differences in what students expect from a specific class. These expectation evaluations are usually…”
Get full text

The Potential Impact of Truck Perception on Jury Selection in Truck Accident Litigation by Liddell, Pearson, Moore, Robert S, LeMay, Stephen A, Moore, Melissa L, Liddell, Gloria J

“…More than 4800 people die and more than 100,000 people are injured each year in accidents involving large trucks. Damages reach into the tens of billions of…”
Get full text

An Investigation of Motorists' Perceptions of Trucks on the Highways by MOORE, ROBERT S., LeMAY, STEPHEN, MOORE, MELISSA L., LIDELL, PEARSON, KINARD, BRIAN, McMILLEN, DAVID

“…The logistic activity most visible to the general population is the presence of trucks transporting goods across the nation's highways. Transportation also…”
Get full text