Search Results - "McClain, Chris"

Implementation of a Centralized, Cost-effective Call Center in a Large Urology Community Practice by Kappa, Stephen F, McClain, Chris, Wallace, Krista, Cinquina, Paul, Lawson, Don, Smith, Mary M, Walz, Earl, Edwards, Brooke, Kirsh, Gary M

“…Call centers provide front-line care and service to patients. This study compared call-answering efficiency and costs between the implementation of an…”
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Just a phone call away by George, Stephen S, McClain, Chris

“…For years, electric utilities have used call centers to field phone calls from their customers to make sure utility crews, account professionals, and others…”
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