Search Results - "McArthur, Kari L."

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  1. 1
    From Job Analysis to Performance Management: A Synergistic Rapprochement to Organizational Effectiveness

    From Job Analysis to Performance Management: A Synergistic Rapprochement to Organizational Effectiveness by Crowell, Charles R., Hantula, Donald A., McArthur, Kari L.

    “…This article shows how OBM research and practice can incorporate tools from IOP to achieve an effective and socially valid organizational improvement strategy…”
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    Journal Article
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  2. 2
    An operational and theoretical analysis of the concept of service: Implications for behavior management as revealed in the performance change of factory service technicians of a large appliance manufacturer

    An operational and theoretical analysis of the concept of service: Implications for behavior management as revealed in the performance change of factory service technicians of a large appliance manufacturer by McArthur, Kari L

    Published 01-01-1995
    “…Several problems facing organizations developing service productivity and quality guidelines were discussed. Possible causes of these problems were traced to…”
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    Dissertation
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