Search Results - "Malik, Shahab Alam"

The influence of library service quality, library image, place, personal control and trust on loyalty: the mediating role of perceived service value and satisfaction by Malik, Shahab Alam, Fatima, Taqdees, Jia, Yong, Pannu, Hina

“…PurposeOne of the organization's main goals is to maintain their customers' loyalty, as this can give them a competitive advantage. Therefore, this study is…”
Get full text

Measuring service quality perceptions of customers in the hotel industry of Pakistan by Malik, Shahab Alam, Akhtar, Farheen, Raziq, Muhammad Mustafa, Ahmad, Mansoor

“…This study looks at the relationship among perceived service quality, perceived price fairness, and customer loyalty. It further examines the role of customer…”
Get full text

Mapping the relationship between virtual supervision, online program quality, and international student satisfaction in COVID-19 pandemic World: does e-learning quality mediates the relationship by Fatima, Taqdees, Li, BingXiang, Malik, Shahab Alam, Zhang, Dan

“…The COVID-19 outbreak has dramatically changed all spheres of humans and caused the interruption of educational settings around the globe. It necessitated the…”
Get full text

Total Quality Management practices and work-related outcomes: A case study of higher education institutions in Pakistan by Khan, Muhammad Naeem, Malik, Shahab Alam, Janjua, Saquib Yousaf

“…Purpose The purpose of this paper is to explore the impact of Total Quality Management (TQM) practices on the performance of employees working in higher…”
Get full text

Measuring students' perceptions and expectations in business schools of Pakistan by Shahab Alam Malik, Hassan, Shahzad, Muhammad Zahid Iqbal

“…Purpose - The purpose of this paper is to report and discuss outcomes of an academic survey conducted in 12 business schools of Lahore city, the provincial…”
Get full text

Value co-creation through actor embeddedness and actor engagement by Wajid, Anees, Raziq, Muhammad Mustafa, Malik, Omer Farooq, Malik, Shahab Alam, Khurshid, Nabila

“…Purpose It is argued that the service-dominant (S-D) view of the value co-creation concept is mainly of a macro nature and is difficult to examine empirically…”
Get full text

Hospital healthcare service quality, patient satisfaction and loyalty: An investigation in context of private healthcare systems by Fatima, Taqdees, Malik, Shahab Alam, Shabbir, Asma

“…Purpose The purpose of this paper is to explain the patients’ views towards private healthcare service providers. The study focussed on hospital service…”
Get full text

Answering the journalistic six on the training needs assessment of pharmaceutical sales representatives: Comparative perspectives of trainers and trainees by Iqbal, Muhammad Zahid, Malik, Shahab Alam, Khan, Rashid Ahmad

“…Purpose This paper aims to offer a schema for carrying out a comprehensive training needs assessment (TNA) of medical representatives. The schema answers…”
Get full text

EXAMINING THE RELATIONSHIP AMONG SERVICE QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL RESPONSES - COMPARISON BETWEEN PUBLIC AND PRIVATE SECTOR BANKS OF PAKISTAN by Shahab Alam Malik, Arslan Mushtaq, Kanwal Naseem, Shujah Alam Malik

“…This study examines the relationship among service quality, customer satisfaction and behavioral responses across public and private banks in Pakistan. A…”
Get full text

Answering the journalistic six on the training needs assessment of pharmaceutical sales representatives by Zahid Iqbal, Muhammad, Alam Malik, Shahab, Khan, Rashid Ahmad

“…Purpose - This paper aims to offer a schema for carrying out a comprehensive training needs assessment (TNA) of medical representatives. The schema answers…”
Get full text

Measuring patients’ healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan by Shabbir, Asma, Malik, Shahab Alam, Malik, Shujah Alam

“…Purpose – The purpose of this paper is to explore the relationship between healthcare perceived service quality (HCSQ) and patient loyalty. Mediating role of…”
Get full text

Perceptions of fine dining restaurants in Pakistan: What influences customer satisfaction and behavioral intentions? by Shahzadi, Mariam, Malik, Shahab Alam, Ahmad, Mansoor, Shabbir, Asma

“…Purpose The purpose of this paper is to explore the relationship between restaurant key attributes, customer satisfaction and behavioral intentions. The…”
Get full text

Human resource management (HRM) practices and organizational commitment in higher educational institution (HEI): a mediating role for work engagement by Sharif, Shahbaz, Malik, Shahab Alam, Arooj, Nimra, Albadry, Omaima Munawar

“…Purpose This study aims to investigate the effects of HRM practices on administrative and faculty members’ work engagement and organizational commitment at…”
Get full text

Green intellectual capital heading towards green innovation and environmental performance: assessing the moderating effect of green creativity in SMEs of Pakistan by Shahbaz, Muhammad Hamid, Ahmad, Sajjad, Malik, Shahab Alam

“…Purpose This study aims to explore green practices within small and medium-sized enterprises (SMEs) and their implications for determining environmental…”
Get full text

Equating the expected and perceived service quality: A comparison between public and private healthcare service providers by Shabbir, Asma, Malik, Shahab Alam, Janjua, Saquib Yusaf

“…Purpose The purpose of this paper is to investigate patients’ views toward the perceived service quality of public and private healthcare service providers…”
Get full text

Total Quality Management practices and work-related outcomes by Khan, Muhammad Naeem, Malik, Shahab Alam, Janjua, Saquib Yousaf

“…Purpose The purpose of this paper is to explore the impact of Total Quality Management (TQM) practices on the performance of employees working in higher…”
Get full text

Perceptions of fine dining restaurants in Pakistan by Shahzadi, Mariam, Malik, Shahab Alam, Ahmad, Mansoor, Shabbir, Asma

“…Purpose The purpose of this paper is to explore the relationship between restaurant key attributes, customer satisfaction and behavioral intentions. The…”
Get full text

Equating the expected and perceived service quality by Shabbir, Asma, Malik, Shahab Alam, Janjua, Saquib Yusaf

“…Purpose The purpose of this paper is to investigate patients’ views toward the perceived service quality of public and private healthcare service providers…”
Get full text

Hospital healthcare service quality, patient satisfaction and loyalty by Fatima, Taqdees, Malik, Shahab Alam, Shabbir, Asma

“…Purpose The purpose of this paper is to explain the patients’ views towards private healthcare service providers. The study focussed on hospital service…”
Get full text

Graduate school supervisees’ relationships with their academic mentors by Malik, Shahab Alam, Malik, Shujah Alam

“…Purpose – The purpose of this paper is to observe different aspects of working relationships between supervisees/mentees with their academic…”
Get full text