Organizational Learning in Healthcare Contexts after COVID-19: A Study of 10 Intensive Care Units in Central and Northern Italy through Framework Analysis

The rapid spread of the SARS-CoV-2 virus has forced healthcare organizations to change their organization, introducing new ways of working, relating, communicating, and managing to cope with the growing number of hospitalized patients. Starting from the analysis of the narratives of healthcare worke...

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Bibliographic Details
Published in:	International journal of environmental research and public health Vol. 20; no. 17; p. 6699
Main Authors:	Gambirasio, Maddalena, Magatti, Demetrio, Barbetta, Valentina, Brena, Silvia, Lizzola, Giordano, Pandolfini, Chiara, Sommariva, Francesca, Zamperoni, Anna, Finazzi, Stefano, Ivaldi, Silvia
Format:	Journal Article
Language:	English
Published:	Basel MDPI AG 01-09-2023 MDPI
Subjects:	Anxiety COVID-19 Hospitals Insomnia Intensive care Knowledge Medical personnel Organizational learning Pandemics Post traumatic stress disorder Professionals Italy
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Summary:	The rapid spread of the SARS-CoV-2 virus has forced healthcare organizations to change their organization, introducing new ways of working, relating, communicating, and managing to cope with the growing number of hospitalized patients. Starting from the analysis of the narratives of healthcare workers who served in the intensive care units of 10 hospitals in Central and Northern Italy, this contribution intends to highlight elements present during the pandemic period within the investigated structures, which are considered factors that can influence the birth of organizational learning. Specifically, the data collected through interviews and focus groups were analyzed using the framework analysis method of Ritchie and Spencer. The conducted study made it possible to identify and highlight factors related to aspects of communication, relationships, context, and organization that positively influenced the management of the health emergency, favoring the improvement of the structure. It is believed that the identification of these factors by healthcare organizations can represent a valuable opportunity to rethink themselves, thus becoming a source of learning.
Bibliography:	ObjectType-Article-1 SourceType-Scholarly Journals-1 ObjectType-Feature-2 content type line 23 These authors contributed equally to this work. These authors also contributed equally to this work.
ISSN:	1660-4601 1661-7827 1660-4601
DOI:	10.3390/ijerph20176699