Search Results - "Letheren, Kate"

Effects of personification and anthropomorphic tendency on destination attitude and travel intentions by Letheren, Kate, Martin, Brett A.S., Jin, Hyun Seung

“…This research examined how individual differences in anthropomorphic tendency (the tendency to humanize non-human agents/objects) influence how people respond…”
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The 5R Guidelines for a strengths-based approach to co-design with customers experiencing vulnerability by Russell-Bennett, Rebekah, Kelly, Nick, Letheren, Kate, Chell, Kathleen

“…This research note addresses a significant gap in the literature in researching marginalised customers who may potentially experience vulnerability: the need…”
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The transformative service paradox: the dilemma of wellbeing trade-offs by Russell–Bennett, Rebekah, Mulcahy, Rory, Letheren, Kate, McAndrew, Ryan, Dulleck, Uwe

“…PurposeA transformative service aims to improve wellbeing; however, current approaches have an implicit assumption that all wellbeing dimensions are equal and…”
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Robots should be seen and not heard…sometimes: Anthropomorphism and AI service robot interactions by Letheren, Kate, Jetten, Jolanda, Roberts, Jonathan, Donovan, Jared

“…There is a growing need to understand how consumers will interact with artificially intelligent (AI) domestic service robots, which are currently entering…”
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Black, white or grey magic? Our future with artificial intelligence by Letheren, Kate, Russell-Bennett, Rebekah, Whittaker, Lucas

“…Are new technologies driving us towards dystopia or utopia - or something in between? Marketers not only have a stake in finding out the answer to this…”
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Mapping the deepfake landscape for innovation: A multidisciplinary systematic review and future research agenda by Whittaker, Lucas, Mulcahy, Rory, Letheren, Kate, Kietzmann, Jan, Russell-Bennett, Rebekah

“…Deepfakes are an emerging communication innovation possessing vast implications for innovation scholarship. A systematic literature review of multidisciplinary…”
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I'm no expert, but … ? Consumer use of supportive digital tools in health services by Bocking, Helen, Russell-Bennett, Rebekah, Letheren, Kate

“…PurposeThe use of supportive digital technology – the provision of supportive services and self-management health tools using digital platforms – by marketers…”
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Rules of (household) engagement: technology as manager, assistant and intern by Letheren, Kate, Russell-Bennett, Rebekah, Mulcahy, Rory Francis, McAndrew, Ryan

“…Purpose Practitioners need to understand how households will engage with connected-home technologies or risk the failure of these innovations. Current theory…”
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Reducing deviant consumer behaviour with service robot guardians by Dootson, Paula, Greer, Dominique A., Letheren, Kate, Daunt, Kate L.

“…Purpose The purpose of this research is to understand whether service robots can safeguard servicescapes from deviant consumer behaviour. Using routine…”
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A strengths-based approach to eliciting deep insights from social marketing customers experiencing vulnerability by Raciti, Maria M., Russell-Bennett, Rebekah, Letheren, Kate

“…The notion of vulnerability is relevant to much of social marketing as interventions often involve people seeking support or people experiencing disadvantage…”
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Are households ready to engage with smart home technology? by Mulcahy, Rory, Letheren, Kate, McAndrew, Ryan, Glavas, Charmaine, Russell-Bennett, Rebekah

“…This paper contributes new knowledge regarding consumers' preparedness for smart home technology adoption. This research bridges together three important…”
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Empowering low-socioeconomic status parents to support their children in participating in tertiary education: co-created digital resources for diverse parent personas by Russell-Bennett, Rebekah, Raciti, Maria, Letheren, Kate, Drennan, Judy

“…Increasing the participation of students from low-socioeconomic status (LSES) communities in tertiary education has been a policy focus of successive…”
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Exploring the resources associated with consumer vulnerability: Designing nuanced retail hardship programs by Glavas, Charmaine, Letheren, Kate, Russell-Bennett, Rebekah, McAndrew, Ryan, Bedggood, Rowan E.

“…Retailers across a variety of sectors offer hardship programs to assist consumers who are experiencing vulnerability. Hardship programs are typically designed…”
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Avoiding excessive AI service agent anthropomorphism: examining its role in delivering bad news by Mulcahy, Rory Francis, Riedel, Aimee, Keating, Byron, Beatson, Amanda, Letheren, Kate

“…PurposeThe aim of this paper is twofold. First, it seeks to understand how different forms of anthropomorphism, namely verbal and visual, can enhance or…”
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Brace yourself! Why managers should adopt a synthetic media incident response playbook in an age of falsity and synthetic media by Whittaker, Lucas, Kietzmann, Jan, Letheren, Kate, Mulcahy, Rory, Russell-Bennett, Rebekah

“…Synthetic media presents looming threats to managers in a business setting. To address this issue, we first offer a short overview of the evolution of media…”
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Before crisis: How near-miss affects organizational trust and industry transference in emerging industries by Mehta, Amisha M., Tam, Lisa, Greer, Dominique A., Letheren, Kate

“…•Investigated how media reports of near-miss affected trust.•Conducted a 2 (near-miss cause) x 3 (trust repair strategy) experiment.•Found that apology was the…”
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Blurring of boundaries: Consumer self‐narratives in digital virtual leisure by Susilo, Tifani, Mathews, Shane, Luck, Edwina, Martin, Brett, Letheren, Kate, Nguyen, Han

“…This article examines digital virtual leisure and the impact of increasingly blurred boundaries between the digital and physical worlds on consumer…”
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The Robotic-Human Service Trilemma: the challenges for well-being within the human service triad by Phillips, Chelsea, Russell–Bennett, Rebekah, Odekerken-Schröder, Gaby, Mahr, Dominik, Letheren, Kate

“…PurposeThe human service triad (i.e. the relationship between the customer, frontline employee (FLE) and managerial employee) experiences a range of well-being…”
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The effects of gender, age, and videogame experience on performance and experiences with a surgical robotic arm: an exploratory study with general public by Türkay, Selen, Letheren, Kate, Crawford, Ross, Roberts, Jonathan, Jaiprakash, Anjali Tumkur

“…Robotic surgery is increasing in prevalence, thanks to its potential benefits for patients (e.g., reduced blood loss) and surgeons (e.g., ergonomics). It is…”
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Individual difference factors related to anthropomorphic tendency by Letheren, Kate, Kuhn, Kerri-Ann L, Lings, Ian, Pope, Nigel K. Ll

“…Purpose This paper aims to addresses an important gap in anthropomorphism research by examining the individual-level factors that correlate with…”
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