Search Results - "Kurzyukov, Andrey"

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    System Design for a Data-Driven and Explainable Customer Sentiment Monitor Using IoT and Enterprise Data by Nguyen, An, Foerstel, Stefan, Kittler, Thomas, Kurzyukov, Andrey, Schwinn, Leo, Zanca, Dario, Hipp, Tobias, Da Jun, Sun, Schrapp, Michael, Rothgang, Eva, Eskofier, Bjoern

    Published in IEEE access (01-01-2021)
    “…The most important goal of customer service is to keep the customer satisfied. However, service resources are always limited and must prioritize specific…”
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    Journal Article
  2. 2

    System Design for a Data-driven and Explainable Customer Sentiment Monitor by Nguyen, An, Foerstel, Stefan, Kittler, Thomas, Kurzyukov, Andrey, Schwinn, Leo, Zanca, Dario, Hipp, Tobias, Sun, Da Jun, Schrapp, Michael, Rothgang, Eva, Eskofier, Bjoern

    Published 11-01-2021
    “…IEEE Access 9 (2021): 117140-117152 The most important goal of customer services is to keep the customer satisfied. However, service resources are always…”
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    Journal Article