Search Results - "Koritos, Christos"

Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style by Boukis, Achilleas, Koritos, Christos, Daunt, Kate L., Papastathopoulos, Avraam

“…Customer incivility toward frontline employees (FLEs) is a widespread phenomenon within tourism and hospitality industries, severely depleting the…”
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Hospitality servicescape effects on customer-employee interactions: A multilevel study by Kaminakis, Kostas, Karantinou, Kalipso, Koritos, Christos, Gounaris, Spiros

“…Servicescapes are the manmade environments where hospitality activities, such as dining and lodging, occur. For more than two decades tourism and hospitality…”
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Adoption of Technologically Based Innovations: The Neglected Role of Bounded Rationality by Gounaris, Spiros, Koritos, Christos D.

“…The purpose of this research is to examine the possibility of distinguishing between adopters and nonadopters when conceptualizing the drivers of the decision…”
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Containing Cause-Related Marketing Skepticism: A Comparison across Donation Frame Types by Vlachos, Pavlos A, Koritos, Christos D, Krepapa, Areti, Tasoulis, Konstantinos, Theodorakis, Ioannis G

“…This study examines how companies can better manage consumer attributions (ie, perceived company underlying motives) to corporate social responsibility (CSR)…”
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Quiet quitting: relationship with other concepts and implications for tourism and hospitality by Hamouche, Salima, Koritos, Christos, Papastathopoulos, Avraam

“…Purpose While quiet quitting is not an entirely new phenomenon, no published research has examined its relationship to existing concepts from a human resource…”
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“Give me an upgrade or I will give you a bad review!” Investigating customer threats in the hospitality industry by Boukis, Achilleas, Harris, Lloyd, Koritos, Christos D.

“…This work is a first attempt to explain the phenomenon of customer threats and identify the individual and situational factors that drive this phenomenon in…”
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Using the extended innovation attributes framework and consumer personal characteristics as predictors of internet banking adoption by Gounaris, Spiros P, Koritos, Christos D

“…The presumed dominant role of usability attributes (ie usefulness and ease of use) in predicting consumer adoption of a technologically based innovation (eg…”
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Revisiting the effects of tourism and hospitality servicescapes on customers: A complexity approach by Gounaris, Spiros, Chatzipanagiotou, Kalliopi, Karantinou, Kalipso, Koritos, Christos D.

“…The critical role of built environment (servicescape) on customers' psychological and behavioral responses has been extensively documented in tourism and…”
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Customer incivility as an identity threat for frontline employees: The mitigating role of organizational rewards by Boukis, Achilleas, Koritos, Christos, Papastathopoulos, Avraam, Buhalis, Dimitrios

“…This work proposes identity theory as a novel theoretical lens for understanding frontline employees' responses to customer incivility in tourism and…”
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Investigating the drivers of internet banking adoption decision: A comparison of three alternative frameworks by Gounaris, Spiros, Koritos, Christos

“…Purpose The paper seeks to compare, through empirical evidence, two widely adopted models (the Technology Acceptance Model (TAM) and the Diffusion of…”
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Effects of faith-based attributes on hotel prices: the case of halal services by Papastathopoulos, Avraam, Koritos, Christos, Mertzanis, Charilaos

“…Purpose For more than 40 years, researchers have examined an exhaustive set of attributes as price determinants in tourism and hospitality. In extending this…”
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The Effect of Foreign Divestment on Subsequent Firm Performance: The Moderating Role of Spatial and Temporal Dispersion of Prior Divestment Experience by Batsakis, Georgios, Mohr, Alexander, Konara, Palitha, Koritos, Christos

“…Previous research has stressed the importance of the relationship between foreign divestment and subsequent firm performance. Yet, controversy remains, as some…”
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Are publicly traded tourism and hospitality providers greenwashing? by Papagiannakis, Giorgos E., Vlachos, Pavlos A., Koritos, Christos D., Kassinis, George I.

“…Greenwashing refers to a practice where firms try to earn undeserved moral credits by not “walking” their Corporate Social Responsibility (CSR) “talk.” Tourism…”
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Effects of COVID-19 induced non-pharmaceutical interventions on hotel room prices: A comprehensive hedonic pricing study across nine countries by Papastathopoulos, Avraam, Koritos, Christos, Beneki, Christina

“…The current COVID-19 pandemic is compelling tourism and hospitality providers to invest heavily into a wide array of non-pharmaceutical interventions (NPIs -…”
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A meta-analysis of the effects of music in tourism and hospitality settings by Trompeta, Maria-Angeliki, Karantinou, Kalipso, Koritos, Christos, Bijmolt, Tammo H.A.

“…•First music meta-analysis fully dedicated to tourism and hospitality services.•The design, not the simple existence, of music influences…”
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Core service versus relational benefits: what matters most? by Dimitriadis, Sergios, Koritos, Christos

“…Services literature has extensively examined the effects of core service and relational benefits on behavioral outcomes arguing that both components, studied…”
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Functional vs relational benefits: what matters most in affinity marketing? by Koritos, Christos, Koronios, Konstantinos, Stathakopoulos, Vlasis

“…Purpose – The purpose of this paper is to classify and compare the importance of the benefits consumers derive from affinity credit card programmes…”
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Rhetorical Maneuvers in a Controversial Tide: Assessing the Boundaries of Advertising Rhetoric by Theodorakis, Ioannis G., Koritos, Christos, Stathakopoulos, Vlasis

“…Despite strong evidence on the effectiveness of advertising rhetoric, the extant literature has not theorized or empirically assessed conditions under which…”
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Green is good but is usability better? Consumer reactions to environmental initiatives in e-banking services by Lekakos, George, Vlachos, Pavlos, Koritos, Christos

“…There is an emerging consensus in the corporate social responsibility (CSR) literature suggesting that the quest for the so-called business case for CSR should…”
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Person–place congruency in the Internet Banking context by Gounaris, Spiros, Koritos, Christos, Vassilikopoulou, Katerina

“…This study proposes and empirically validates a model that incorporates the interaction effects of consumer's shopping orientation (utilitarian/recreational)…”
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