“It Takes Some Empathy, Sympathy, and Listening”: Telephone Outreach to Older Detroiters in a Pandemic as a Modality to Gain an Understanding of Challenges and Resiliency

“It Takes Some Empathy, Sympathy, and Listening”: Telephone Outreach to Older Detroiters in a Pandemic as a Modality to Gain an Understanding of Challenges and Resiliency

This manuscript describes a telephone outreach project for members of a research registry program for older adults in Detroit, Michigan. From April until December 2020, the Healthier Black Elders Center designed and implemented a telephone outreach program, calling 1204 older adults utilizing 15 sta...

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Bibliographic Details
Published in:Journal of urban health Vol. 98; no. Suppl 2; pp. 91 - 102
Main Authors: Rorai, Vanessa O., Perry, Tam E., Whitney, Sarah E., Gianfermi, Hannah C., Mitchell, Jamie A., Key, Kent D., Lichtenberg, Peter A., Taylor, Robert Joseph, Ilardo, Joan L., Knurek, Sean M., Conyers, Christian S.
Format: Journal Article
Language:English
Published: New York Springer US 01-10-2021
Springer Nature B.V
Subjects:
Adults
African Americans
Aged
Data collection
Empathy
Epidemiology
Health Informatics
Humans
Medicine
Medicine & Public Health
Mental health
Older people
Outreach services
Pandemics
Public Health
Social interactions
Social Isolation
Telemedicine
Telephone
Volunteers
United States > US
Detroit Michigan
Minority aging
Covid-19
Social isolation intervention
Community engagement
Tele-health
Retention
Older adults
CBPR
Recruitment
African American
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Summary:This manuscript describes a telephone outreach project for members of a research registry program for older adults in Detroit, Michigan. From April until December 2020, the Healthier Black Elders Center designed and implemented a telephone outreach program, calling 1204 older adults utilizing 15 staff and volunteers. The calls served to check in on registry members and collect data on mental health, coping mechanisms, access to services, masks, testing, and tele-health. This paper details the methods of developing and implementing an innovative engagement program that collected time-sensitive data from older Black adults that has directly been applied to create virtual health education programs, share resource information, and create a program to reduce social isolation.
Bibliography:ObjectType-Article-1
SourceType-Scholarly Journals-1
ObjectType-Feature-2
content type line 23
ISSN:1099-3460
1468-2869
DOI:10.1007/s11524-021-00564-9