Search Results - "Kim, Beomcheol (Peter)"

Explaining why employee-customer orientation influences customers' perceptions of the service encounter by Gazzoli, Gabriel, Hancer, Murat, Kim, BeomCheol (Peter)

“…Purpose - The purpose of this paper is to examine why employee-level customer orientation (CO) influences the customer experience in a service setting.Design…”
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The cascading affective consequences of exercise among hotel workers by Magnini, Vincent P, Lee, Gyumin, Kim, BeomCheol (Peter)

“…Purpose - The purpose of this study is to develop and test a model in which exercise, mediated by emotional intelligence and trust, can result in increased job…”
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The influences of collectivism in hospitality work settings by Magnini, Vincent P, Hyun, Sunghyup (Sean), Kim, BeomCheol (Peter), Uysal, Muzaffer

“…Purpose - The purpose of this paper is to test whether a hospitality worker's degree of individualism collectivism influences his her organizational…”
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Review of reviews: A systematic analysis of review papers in the hospitality and tourism literature by Kim, Chloe Shinae, Bai, Blake Hui, Kim, Peter Beomcheol, Chon, Kaye

“…•The study provides a state-of-the-art review of the type of studies included in leading tourism and hospitality journals.•Four review typologies were defined:…”
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Service work in 2050: toward a work ecosystems perspective by Subramony, Mahesh, Solnet, David, Groth, Markus, Yagil, Dana, Hartley, Nicole, Beomcheol Kim, Peter, Golubovskaya, Maria

“…Purpose The purpose of this paper is to explore the changing nature of the relationship between service workers and their work arrangements. Building upon…”
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A Meta-Analysis of the Antecedents of Career Commitment by Zhu, Dan, Kim, Peter Beomcheol, Milne, Simon, Park, In-Jo

“…Career commitment refers to one’s emotional attachment to one’s career rather than to one’s current working organization. While career commitment has been…”
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Moderating effects of gender and organizational level between role stress and job satisfaction among hotel employees by Kim, BeomCheol Peter, Murrmann, Suzanne K., Lee, Gyumin

“…This study investigates the moderating roles of gender and organization level in the relationship between role stress and job satisfaction for hotel employees…”
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Social innovation in service: a conceptual framework and research agenda by Aksoy, Lerzan, Alkire (née Nasr), Linda, Choi, Sunmee, Kim, Peter Beomcheol, Zhang, Lu

“…Purpose The purpose of this paper is to provide a framework for guiding social innovation in service (SIS), defined as the creation of novel, scalable and…”
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An examination of the nature of the relationship between Leader-Member-Exchange (LMX) and turnover intent at different organizational levels by Kim, BeomCheol (Peter), Lee, Gyumin, Carlson, Kevin D.

“…The present study investigates the nature of the relationship between Leader-Member-Exchange (LMX) quality and turnover intent in the South Korean hospitality…”
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Employee satisfaction with schedule flexibility: Psychological antecedents and consequences within the workplace by Lee, Gyumin, Magnini, Vincent P., Kim, BeomCheol (Peter)

“…Although balancing work-related and non-work-related time demands is an ongoing concern for many hotel workers, there is a dearth of research examining…”
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Consequences of empowerment among restaurant servers: Helping behaviors and average check size by Kim, BeomCheol (Peter), Losekoot, Erwin, Milne, Simon

“…Purpose This study seeks to investigate the impact of empowerment on both organizational citizenship behavior (OCB) and average check size per customer for…”
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Consequences of empowerment among restaurant servers by Kim, BeomCheol (Peter), Losekoot, Erwin, Milne, Simon

“…Purpose - This study seeks to investigate the impact of empowerment on both organizational citizenship behavior (OCB) and average check size per customer for…”
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The Psychological Effects of Foreign-Language Restaurant Signs on Potential Diners by Magnini, Vincent P., Miller, Todd, Kim, BeomCheol (Peter)

“…Some ethnic restaurants display exterior signage written only in their native tongues. Therefore, this research examines the psychological effects of…”
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The Relationship between Leader-Member Exchange (LMX) and Psychological Empowerment: A Quick Casual Restaurant Employee Correlation Study by Kim, Beomcheol (Peter), George, R. Thomas

“…This study identifies the relationship between leader-management exchange (LMX) and psychological empowerment and the role of selected demographics in the…”
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An Exploratory Study of Local Organizations' Conference Choice Factors by Kim, BeomCheol Peter, Kim, Dohee, Weaver, Pamela A.

“…This study empirically investigates the choice factors used by local organizations in selecting a conference facility for meetings and/or events. The sample…”
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Predicting hospitality employees’ safety performance behaviors in the COVID-19 pandemic by Kim, Seontaik, Kim, Peter Beomcheol, Lee, Gyumin

“…•This research is the first study to theorize and evaluate hospitality employees’ safety performance behaviors.•This research finds the boundary role of…”
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Evaluating foreign market entry mode theories from a hotel industry perspective by Kruesi, Michael, Kim, Peter Beomcheol, Hemmington, Nigel

“…This is a qualitative examination of the theories of new institutional economics (NIE) in the context of choosing between franchising and management contracts…”
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The impacts of leader–member guanxi and its differentiation on hotel employees moderated by Confucian values by Wang, Pola Qi, Kim, Peter Beomcheol, Milne, Simon

“…•Leader-member guanxi (LMG), as an individual-level predictor, has a positive impact on hotel employees’ work engagement and task performance.•LMG…”
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Employee empowerment and its contextual determinants and outcome for service workers: A cross-national study by Kim, Peter Beomcheol, Lee, Gyumin, Jang, Jichul

“…Purpose The purpose of this paper is to investigate a research model of employee empowerment along with its contextual determinants (i.e. leader-member…”
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Customer-driven menu analysis (CDMA): Capturing customer voice in menu management by Nemeschansky, Ben, von der Heidt, Tania, Kim, Peter Beomcheol

“…•Many menu analysis approaches focus internally on the organisation and thus ignore value from the customers’ perspective.•The CDMA model embeds the customer…”
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