Search Results - "Kanwal Nasim"

SERVICE QUALITY PERCEPTIONS AND PATIENTS' SATISFACTION: A COMPARATIVE CASE STUDY OF A PUBLIC AND A PRIVATE SECTOR HOSPITAL IN PAKISTAN by Kanwal Nasim, Saquib Yusaf Janjua

“…Management of hospitals should take initiatives to improve the overall service quality of patient care. Regular feed-back from patients should be taken and…”
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Role of internal and external organizational factors in TQM implementation: A systematic literature review and theoretical framework by Nasim, Kanwal

“…Purpose The purpose of this paper is to provide a conceptual framework for the development of total quality management (TQM) model for service organizations…”
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Role of internal and external organizational factors in TQM implementation by Nasim, Kanwal

“…Purpose The purpose of this paper is to provide a conceptual framework for the development of total quality management (TQM) model for service organizations…”
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Twenty years of research on total quality management in Higher Education: A systematic literature review by Nasim, Kanwal, Sikander, Arif, Tian, Xiaowen

“…Faced with intensified global education competition, universities and other Higher Education institutions are implementing Total Quality Management (TQM) to…”
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Linking relationship quality and resourcefulness to group performance by Nasim, Kanwal, Iqbal, Muhammad Zahid Zahid

“…Purpose The purpose of this paper is to know that how group resources (internal and external) and the relationship quality among group members relate to group…”
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Antecedents of TQM implementation capability: a review with a conceptual model by Nasim, Kanwal, Iqbal, Muhammad Zahid, Khan, Iram A.

“…Despite a large body of knowledge on total quality management (TQM), there is hardly any research undertaken on the capability of an organisation to implement…”
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