Search Results - "Juliana Bonomi"

Public procurement capabilities as engines for collaboration and enhanced performance in complex projects by Santos, Juliana Bonomi, Cabral, Sandro

“…PurposeThis paper explores how public buyers' capabilities promote collaboration with private suppliers to obtain enhanced performance in complex…”
Get full text

Knowledge-intensive business services and innovation performance in Brazil by Santos, Juliana Bonomi

“…Purpose - The purpose of this paper is to identify the way different economic sectors in Brazil use knowledge-intensive business services (KIBS) and explore…”
Get full text

Do recovery processes need empowered frontline employees? by Santos, Juliana Bonomi, Hernandez, José Mauro, Leão, Wandick

“…Purpose The purpose of this paper is to investigate whether frontline employee empowerment (FEE) is necessary in the presence of streamlined recovery processes…”
Get full text

New service development: managing the dynamic between services and operations resources by Bonomi Santos, Juliana, Spring, Martin

“…Purpose - Previous research suggests new service development (NSD) is characterized by less stable offerings, less formal processes and is more emergent than…”
Get full text

Sustainable orientation and purchasing: what about a remanufactured component? by Tondolo, Vilmar Antonio Gonçalves, Paiva, Ely Laureano, Tondolo, Rosana da Rosa Portella, Santos, Juliana Bonomi

“…PurposeThis paper aims to investigate how the sustainable orientation (SO) of companies and the strategic importance of components strategic importance may…”
Get full text

The effect of social responsibility on supplier continuity after disruptions: An experiment with purchasing professionals by de Otero, Larissa Oliveira, Tondolo, Vilmar Antonio Gonçalves, Bonomi Santos, Juliana

“…Although emotions can affect the decision-making process of purchasing professionals, limited attention has been dedicated to how they shape the decision to…”
Get full text

Leveraging the effectiveness of knowledge-intensive services: The roles of customers and service providers by Simone Santos da Silva, Juliana Bonomi

“…This research develops a theoretical model that related the actions of customers' participation in knowledge-intensive services (KIS), the actions of service…”
Get full text

Information Transparency, Location, and Stakeholder Pressure on the Socially Responsible Partner Selection by Tondolo, Rosana da Rosa Portella, Santos, Juliana Bonomi, Tondolo, Vilmar Antonio Gonçalves, Paiva, Ely

“…ABSTRACT Objective: the purpose of this paper is to explore the effect of information transparency on the selection of a socially responsible partner, taking…”
Get full text

The influence of home-country institutions on servitization by Costa, Hamilton Terni, Cahen, Fernanda Ribeiro, Santos, Juliana Bonomi

“…Purpose The purpose of this paper is to explore how home-country institutions influence firms’ servitization decisions. Existing studies have mostly neglected…”
Get full text

Increasing entrepreneurial ecosystem-level outcomes through orchestration: A proposed framework by Bonomi Santos, Juliana, Fernandes, Aline Rodrigues, de Oliveira, Pedro Tonhozi, Maia, Laís Moltene, Partyka, Raul Beal

“…Entrepreneurial Ecosystem (EE) denotes the interaction of venture capitalists, corporations, universities, research entities, government, R&D centres, and…”
Get full text

Servitization as a Strategy for Remanufacturing: An Experimental Study by Tondolo, Vilmar Antonio Goncalves, Paiva, Ely Laureano, Tondolo, Rosana da Rosa Portella, Santos, Juliana Bonomi

“…Although remanufacturing has attracted the attention of academia and practitioners, there is a lack of empirical studies regarding sensitization strategy in a…”
Get full text

BRK Ambiental Sumaré: Excelência Operacional e Melhoria Contínua by Juliana Bonomi Santos, Rafaella Scorsatto Lange, Carlos Eduardo Lourenço

“…O caso retrata o dilema de Rafaella Scorsatto, gerente de operações da unidade de Sumaré da BRK Ambiental, que precisa propor um plano operacional para ganhar…”
Get full text

ALAVANCANDO A EFICÁCIA DE SERVIÇOS INTENSIVOS EM CONHECIMENTO: O PAPEL DOS CLIENTES E DOS PRESTADORES DE SERVIÇO by SILVA, SIMONE SANTOS DA, SANTOS, JULIANA BONOMI

“…RESUMO Esta pesquisa desenvolve um modelo teórico que relacionou as ações de participação dos clientes em serviços intensivos em conhecimento (SIC), as ações…”
Get full text

Empoderamento na Recuperação do Serviço: Implicações na Percepção de Equidade e Lealdade do Cliente by Leão, Wandick, Santos, Juliana Bonomi

“…Estudos em Recuperação do Serviço (RS) mostram que a equidade no processo de RS é crucial para a satisfação e lealdade do cliente. Esse processo é realizado…”
Get full text

Are knowledge intensive business services really co-produced? Overcoming lack of customer participation in KIBS by Santos, Juliana Bonomi, Spring, Martin

“…Customer participation is considered necessary for the delivery of effective Knowledge Intensive Business Services (KIBS). However, for different reasons, KIBS…”
Get full text

When purchasing professional services supports innovation by D'Antone, Simona, Santos, Juliana Bonomi

“…This paper explores the potential contribution that purchasing KIBS may have on innovation at the buying firm. It integrates the results of a systematic…”
Get full text

Toward a subjective measurement model for firm performance by Santos, Juliana Bonomi, Brito, Luiz Artur Ledur

“…Firm performance is a relevant construct in strategic management research and frequently used as a dependent variable. Despite this relevance, there is hardly…”
Get full text

An empirical taxonomy of Knowledge-Intensive Business Services buyers: An Absorptive Capacity approach by Teixeira, Rafael, Suzin, Juliana Ballin, de Jesus Pacheco, Diego Augusto, Santos, Juliana Bonomi

“…The extant literature on the purchase of Knowledge-Intensive Business Services (KIBS) has dedicated limited attention to how the knowledge of buyers influences…”
Get full text

BRK Ambiental Sumaré: Operational Excellence and Continuous Improvement by Santos, Juliana Bonomi, Lange, Rafaella Scorsatto, Lourenço, Carlos Eduardo

“…ABSTRACT The case portrays the dilemma of Rafaella Scorsatto, operations manager at the Sumaré unit, who needs to propose an operational plan to win the…”
Get full text

Reinventing the wheel? A critical view of demand-chain management by Santos, Juliana Bonomi, D'Antone, Simona

“…Demand–supply alignment as a means for value creation in the marketplace is not a new concept either in the marketing or supply chain management literature…”
Get full text