Search Results - "Jiang, James J."

Measuring Information System Service Quality: SERVQUAL from the Other Side by James J. Jiang, Klein, Gary, Christopher L. Carr

“…There has been much debate as of late over the use of the SERVQUAL instrument to measure Information Systems service quality. Detractors argue that the…”
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An Empirical Investigation of the Antecedents and Consequences of Integration Team Ambidexterity in Multiteam Systems-Based Projects by Lei, Yang, Wu, Xiaosong, Kong, Ying, Jiang, James J.

“…Firms are increasingly launching large-scale complex projects with the work form of multiteam systems (MTSs) (MTSs-based projects), which requires the…”
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Job burnout of the information technology worker: Work exhaustion, depersonalization, and personal accomplishment by Shih, Sheng-Pao, Jiang, James J., Klein, Gary, Wang, Eric

“…The unique environment of the information technology (IT) worker is prone to create work exhaustion, a conceptual component of job burnout. Prior research on…”
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Information Elaboration and Coopetition: Participation in the Replacement of Legacy Systems by Tsai, Jacob Chia-An, Klein, Gary, Saunders, Carol S., Jiang, James J.

“…Legacy information system (LIS) replacement pro- jects are increasingly complex. Consequently, they require cooperation to integrate different functional…”
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On the Road to Digital Transformation: A Literature Review of IT Program Management by Wu, Xiaosong (Jason), Klein, Gary, Jiang, James J.

“…Program management continues to gain traction as an approach to managing the development and implementation of advanced information technology (IT). The…”
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Managing multiple-supplier project teams in new software development by Jiang, James J., Klein, Gary, Tsai, Jacob Chia-An, Li, Yuzhu

“…Goal and resource interdependence are vital elements in structuring new software development programs distributed across multiple organizations. Yet, we know…”
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Task Conflict Resolution in Designing Legacy Replacement Systems by Tsai, Jacob Chia-An, Jiang, James J., Klein, Gary, Hung, Shin-Yuan

“…Organizations undergo significant change in the pursuit of digital transformation. Among those changes is replacing legacy information systems (LIS) with…”
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Rethinking the role of security in client satisfaction with Software-as-a-Service (SaaS) providers by Goode, Sigi, Lin, Chinho, Tsai, Jacob C., Jiang, James J.

“…Despite the conceptual importance of security perceptions in contributing to client satisfaction, no study has yet provided empirical evidence of the link. We…”
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Enterprise system programs: Goal setting and cooperation in the integration team by Chang, Jamie Y.T., Jiang, James J., Klein, Gary, Wang, Eric T.G.

“…Fully implemented enterprise systems (ESs) become valuable tools by enabling a variety of business functions critical to an organization. Adopting a program…”
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Goal Equivocality and Joint Account of Meaning Creation in an Enterprise System Program by Tsai, Jacob Chia-an, Wu, Xiaosong (Jason), Klein, Gary, Jiang, James J.

“…Enterprise systems (ES) integrate global goals for the organization and local goals for functional subunits. An organization must arrive at a goal set that…”
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IT support in manufacturing firms for a knowledge management dynamic capability link to performance by Wang, Eric, Klein, Gary, Jiang, James J.

“…Information technology (IT) is applied in many settings of knowledge management (KM) under the premise that a manufacturing organization will gain direct…”
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The Career Satisfaction of IT Professionals With Mixed Job Demands by Jiang, James J., Huang, Wei Wayne, Klein, Gary, Tsai, Jacob Chia-An

“…Career demands on the information technology (IT) professional have evolved. No longer do organizations demand strictly managerial or technical competencies…”
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Conflict resolution effectiveness on the implementation efficiency and achievement of business objectives in IT programs: A study of IT vendors by Parolia, Neeraj, Chen, Jengchung Victor, Jiang, James J., Klein, Gary

“…The information technology (IT) field presents a unique context for the management of multiple projects because of the variety of stakeholders involved, the…”
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Learning demand and job autonomy of IT personnel: Impact on turnover intention by Shih, Sheng-Pao, Jiang, James J., Klein, Gary, Wang, Eric

“…► Job-demand control theory adds interaction terms to IT worker turnover models. ► IT Job autonomy and IT job learning demands interact to impact motivation…”
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User and developer common knowledge: Effect on the success of information system development projects by Tesch, Debbie, Sobol, Marion G., Klein, Gary, Jiang, James J.

“…Since Information Systems Development (ISD) project success is difficult to achieve and the literature has shown the relationship between IS developer skills…”
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The contribution of resource interdependence to IT program performance: A social interdependence perspective by Parolia, Neeraj, Jiang, James J., Klein, Gary, Sheu, Tsong Shin

“…Combinations of multiple, related projects into interdependent programs are becoming common in the field of information technology. However, little work exists…”
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Information technology customer aggression: The importance of an organizational climate of support by Shih, Sheng-Pao, Lie, Ting, Klein, Gary, Jiang, James J.

“…Information technology personnel are often ill prepared to react in a positive fashion to the aggressive communications from their customers, the users. Being…”
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Special Section: IT Project Management by Jiang, James J., Klein, Gary

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Resolving Difference Score Issues in Information Systems Research by Klein, Gary, Jiang, James J., Cheney, Paul

“…A number of models and theories in information systems research include concepts of a match between two variables or states. The development of measures for…”
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Exploring two explanations of loyalty in application service provision by Goode, Sigi, Lin, Chinho, Fernandez, Walter, Jiang, James J.

“…•We model two conflicting explanations of loyalty in application service provision.•One stream of literature focuses on partnership-trust.•Other literature…”
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