The project ECHO first responder resiliency program: curriculum development, listening groups and lessons learned to support providers virtually during a pandemic

The project ECHO first responder resiliency program: curriculum development, listening groups and lessons learned to support providers virtually during a pandemic

The First Responder (FR) Resilience ECHO Program continues as a virtual telementoring platform supporting FRs both within New Mexico and internationally. The program began initially to support FRs through the opioid epidemic, and as the COVID-19 pandemic grew, the curriculum and audience broadened t...

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Bibliographic Details
Published in:International review of psychiatry (Abingdon, England) Vol. 33; no. 8; pp. 682 - 690
Main Authors: Katzman, Jeffrey W., Tomedi, Laura E., McCoy-Hayes, Shannon, Richardson, Kimble, Romero, Elizabeth, Rosenbaum, Nils, Greenwood-Ericksen, Margaret, Medrano, Jessica, Archer, Gaelyn R. D., Jacoby, Madeline K., Everly, George, Katzman, Joanna G.
Format: Journal Article
Language:English
Published: England Taylor & Francis 01-12-2021
Taylor & Francis Ltd
Subjects:
COVID-19
Curricula
Curriculum
Curriculum development
ECHO
Emergency Responders
Epidemics
First aid
first responders
Focus Groups
Humans
Innovations
Listening
listening groups
Narcotics
Opioids
Pandemics
Peers
Resilience
Self care
Skill development
Skills
wellness
listening groups
Covid-19
ECHO
resilience
wellness
first responders
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Summary:The First Responder (FR) Resilience ECHO Program continues as a virtual telementoring platform supporting FRs both within New Mexico and internationally. The program began initially to support FRs through the opioid epidemic, and as the COVID-19 pandemic grew, the curriculum and audience broadened to include self-care and resilience skills to participants around the world. The notion of a FR was changed as providers everywhere were facing new challenges in their front-facing experience, whether this be a sense of overwhelm, an experience of detachment or of overload. The curriculum was altered with ongoing input from participants to address the needs of those working to help others during the COVID-19 pandemic, and included didactics in psychological first aid, self-care and resilience, peak performance skills, communication methods, diagnostic and systems descriptions, as well as the development of effective peer support programs around the nation. Perhaps the most important innovation was the development of listening groups, where participants could connect with one another in breakout rooms (15-20 min) to witness one another's account of their current situation. Project ECHO is a well-established and renowned telementoring program that assists clinicians in the treatment of disease through the demonopolization of knowledge. The FR Resiliency ECHO Program grew out of the core ECHO model to assist FRs in developing skills to work with various crises that our society currently faces, in particular, the opioid epidemic and later, the COVID-19 pandemic. The project created a unique online experience and curriculum to facilitate both skill development and a sense of ongoing connection to a community of peers. This article describes the curriculum, the development of the listening group experience, and the feedback received from participants through focus groups.
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ISSN:0954-0261
1369-1627
DOI:10.1080/09540261.2021.2021867