Search Results - "International Journal of Retail & Distribution Management"

Guest editorial by Brusset, Professor Xavier, Teller, Professor Christoph, Professor Herbert Kotzab

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Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing by Chen, Ja-Shen, Le, Tran-Thien-Y, Florence, Devina

“…PurposeThe rapid evolution in artificial intelligence (AI) has redefined the customer experience and created huge opportunities for companies to interact with…”
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Understanding the customer psychology of impulse buying during COVID-19 pandemic: implications for retailers by Naeem, Muhammad

“…PurposeDuring COVID-19 pandemic, the use of social media enhances information exchange at a global level; therefore, customers are more aware and make backup…”
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Millennials' attitude toward chatbots: an experimental study in a social relationship perspective by De Cicco, Roberta, Silva, Susana C, Alparone, Francesca Romana

“…PurposeChatbots represent an innovative channel for retailers to meet young customers' needs anywhere and at any time. Being an emergent technology, however,…”
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The impact of experiential augmented reality applications on fashion purchase intention by Watson, Anna, Alexander, Bethan, Salavati, Leyla

“…Purpose Utilizing the stimulus-organism-response model, the purpose of this paper is to examine the effects of augmented reality (AR) (specifically…”
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The digitalization of retailing: an exploratory framework by Hagberg, Johan, Sundstrom, Malin, Egels-Zandén, Niklas

“…Purpose – Digitalization denotes an on-going transformation of great importance for the retail sector. The purpose of this paper is to analyse the phenomenon…”
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Augmented reality in online retailing: a systematic review and research agenda by Kumar, Harish

“…PurposeAugmented reality (AR) has received massive attention in online retail. Therefore, the paper aims to review the state-of-the-art literature on AR in…”
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Last mile fulfilment and distribution in omni-channel grocery retailing: a strategic planning framework by Hübner, Alexander Hermann, Kuhn, Heinrich, Wollenburg, Johannes

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Transitions towards omni-channel retailing strategies: a business model perspective by Jocevski, Milan, Arvidsson, Niklas, Miragliotta, Giovanni, Ghezzi, Antonio, Mangiaracina, Riccardo

“…Purpose Digitalisation has been identified as a driving force behind retail sector transformation. The purpose of this paper is to provide a deeper…”
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Enhancing consumers' pro-environmental purchase intentions: the moderating role of environmental concern by De Canio, Francesca, Martinelli, Elisa, Endrighi, Emiro

“…PurposeEnvironmental concern is getting increasing importance in consumer shopping decisions. Nevertheless, to date, sustainable packaged foods are not always…”
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Mobile payments adoption by US consumers: an extended TAM by Bailey, Ainsworth Anthony, Pentina, Iryna, Mishra, Aditya Shankar, Ben Mimoun, Mohammed Slim

“…Purpose The purpose of this paper is to incorporate mobile payment (MP) self-efficacy, new technology anxiety, and MP privacy concerns into the basic TAM to…”
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Augmented reality in retailing: a review of features, applications and value by Caboni, Federica, Hagberg, Johan

“…Purpose The purpose of this paper is to review augmented reality (AR) within retailing by identifying, outlining and discussing definitions of AR, applications…”
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Generation Y consumer online repurchase intention in Bangkok: Based on Stimulus-Organism-Response (SOR) model by Zhu, Bing, Kowatthanakul, Suwanna, Satanasavapak, Punnaluck

“…PurposeThe rapid growth of e-commerce has encouraged online retailers to adapt to the purchase behaviour of Generation Y consumers. For this purchase, the…”
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Impact of perceived value on the satisfaction of supermarket customers: developing country perspective by Slack, Neale, Singh, Gurmeet, Sharma, Shavneet

“…PurposeThe purpose of this paper is to provide insight into the impact of customer perceived value and its dimensions on customer satisfaction in a developing…”
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The “next day, free delivery” myth unravelled: Possibilities for sustainable last mile transport in an omnichannel environment by Buldeo Rai, Heleen, Verlinde, Sara, Macharis, Cathy

“…PurposeCurrently, it is unclear how omnichannel retailers can create a last mile offer that is both attractive and sustainable from an economic and…”
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Long-term changes in consumers' shopping behavior post-pandemic: an exploratory study by Gupta, Astha Sanjeev, Mukherjee, Jaydeep

“…PurposeShort-term changes in consumers' shopping behaviour due to the Covid-19 pandemic have been studied, but not the long-term effects. This study fills this…”
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Adoption of mobile self-service retail banking technologies: The role of technology, social, channel and personal factors by Giovanis, Apostolos, Assimakopoulos, Costas, Sarmaniotis, Christos

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Omnichannel retailing and post-pandemic recovery: building a research agenda by Salvietti, Giada, Ziliani, Cristina, Teller, Christoph, Ieva, Marco, Ranfagni, Silvia

“…PurposeThe study aims to propose a comprehensive overview of the Omnichannel phenomenon by identifying its theoretical foundations as well as future research…”
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Assessing the moderating effect of subjective norm on luxury purchase intention: a study of Gen Y consumers in India by Jain, Sheetal

“…PurposeAlthough Generation Y consumers contribute significantly to the luxury market, still there is a limited amount of research conducted to explain their…”
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Technology adoption for the integration of online–offline purchasing: Omnichannel strategies in the retail environment by Savastano, Marco, Bellini, Francesco, D’Ascenzo, Fabrizio, De Marco, Marco

“…PurposeRetail customers are now omnichannel both for attitude and behavior. Since individuals interact with multiple touchpoints throughout their shopping…”
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