Search Results - "Insaf Sanhouri AHMED"
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Between Authentic Feedback and Greedy Behavior: Strategies for Mitigating Tourists' Exaggerated Negative Reviews
Published in African journal of hospitality, tourism and leisure (01-10-2024)“…Online reviews are crucial for revenue management on online platforms in the tourism industry. However, there is a gap in detecting greedy review behavior that…”
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Journal Article -
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Meeting Online Customers’ Expectations: How Do e-Service Quality and e-Reputation Impact Restaurant e-Customer Satisfaction?
Published in African journal of hospitality, tourism and leisure (01-10-2024)“…Restaurants need to have a strong awareness of e-customer perception and a dedication to continuous improvement to succeed in the digital environment. Thus,…”
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Journal Article