Search Results - "Hyun, Martin Yongho"

When Does (Mis)Fit Between Customer Service Orientation and Internal Service Qualities Matter for Frontline Employees’ Pride in Membership and Their Behaviors? by Yongho Hyun, Martin, Gao, Lisa, Lee, Seoki, Kim, Hyeon-Cheol

“…The literature has paid little attention to the (mis)fit effect between customer service orientation (CSO) and internal service qualities (ISQ). Unlike past…”
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Corporate social responsibility (CSR), ethical climate and pride in membership moderated by casino dealers’ customer orientation by Hyun, Martin Yongho, Gao, Lisa, Lee, Seoki

“…Purpose This study aims to develop a theoretical framework that specifies how corporate social responsibility (CSR) and ethical climate (ETHIC) affect pride in…”
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Refinement and Validation of a Multidimensional Destination Brand Equity Scale for Inbound and Outbound Chinese Travelers: A Cross-National Perspective by Hyun, Martin Yongho, Kim, Hyeon-Cheol

“…Destination brand equity (DBE) consists of five tourism dimensions and differs from generic customer-based brand equity, which theoretically comprises four…”
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Effects of perceived benefits and concerns misfit on residents' destination citizenship behaviors: a moderating role of perceived risk of COVID-19 recurrence by Hyun, Martin Yongho, Jung, SoYeon, Kim, Hyeon-Cheol, Gursoy, Dogan

“…Due to the possible presence of misfit relationship between residents' perceptions of benefits of and concerns about tourism in their community, this study…”
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Residents' citizenship behavior between collectivism and individualism: the roles of COVID-19 recurrence risk and length of residency by Hyun, Martin Yongho, Shanka, Mesay Sata, Kim, Hyeon-Cheol

“…COVID-19 has revealed that locals may perceive tourists as possible infection vectors. In addition, little research has been conducted on residents' perceived…”
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Mobile-mediated virtual experience in tourism: Concept, typology and applications by Hyun, Martin Yongho, Lee, Seoki, Hu, Clark

“…The main purpose of this paper is to conceptualize virtual tourism in the mobile context. Through the concept of telepresence, the typology of virtual…”
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Inter-Satisfaction between Website and Automated Call Distribution (ACD) Systems by Yongho Hyun, Martin, Kim, Hyeon-Cheol, O'Keefe, Robert Martin

“…Websites and an Automated Call Distribution (ACD) system in a call center are both considered important customer relationship technologies. Integrating…”
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Exploring the Role of Innovative Technologies in Building a Knowledge-Based Destination by Racherla, Pradeep, Hu, Clark, Hyun, Martin Yongho

“…Information and communications technologies (ICTs) have transformed the business and social landscape of tourism industry. Tourism organisations in such a…”
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Predicting the use of smartphone-based Augmented Reality (AR): Does telepresence really help? by Kim, Hyeon-Cheol, Hyun, Martin Yongho

“…The purpose of this study was to determine what predicts the use of smartphone-based Augmented Reality (AR). The study proposes two models to determine whether…”
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Virtual destination image: Testing a telepresence model by Hyun, Martin Yongho, O'Keefe, Robert Martin

“…Telepresence is a concept originally developed in virtual reality research. Telepresence is the feeling of being there. This paper describes how researchers…”
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Motivations to walk Jeju "Ollegil", South Korea: development and validation of a walking motivation scale by Hyun, Martin Yongho, Park, Young-A, Kim, Yeong Gug

“…The authors develop a scale to identify the factors that affect participation in a walking tour. The scale-development process consists of a literature review…”
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Mobile Services as a Marketing Tool to Enhance Restaurant Revenue: An Exploratory Study by Lee, Seoki, Hwang, Johye, Hyun, Martin Yongho

“…The study's first objective is to discuss the potential of mobile information services' enhancement of the restaurant industry's revenues, and second, to…”
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