Search Results - "Huppertz, John W."

Does Coaching Hospitalists in a Community Hospital Improve the Measured Experience of Care? by Pratt, David, Wu, Aaron, Huppertz, John W

“…Hospitals initiate physician communication training programs expecting to improve patient experience measures. However, most efforts have relied on methods…”
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Predicting HCAHPS scores from hospitals' social media pages: A sentiment analysis by Huppertz, John W, Otto, Peter

“…Social media is an important communication channel that can help hospitals and consumers obtain feedback about quality of care. However, despite the potential…”
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Prevalence and predictors of mother-infant skin-to-skin contact at birth: findings from a U.S. tertiary medical center by Kumaresan, Talitha, Flink-Bochacki, Rachel, Huppertz, John W., Morris, Bruce

“…Immediate skin-to-skin contact has well-established benefits for both mother and baby. However, its implementation varies widely, with limited data on…”
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Prospective Cohort Study on the Impact of Early Versus Late Inpatient Palliative Care on Length of Stay and Cost of Care by Srinivasan, Vamshek J., Akhtar, Saad, Huppertz, John W., Sidhu, Mandeep, Coates, Andrew, Knudsen, Nancy

“…Aim: To evaluate the impact of early vs late palliative care on (1) length of stay (LOS) in the context of expected LOS measures and (2) total cost of care to…”
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Customer complaining: The role of tie strength and information control by Mittal, Vikas, Huppertz, John W., Khare, Adwait

“…We examine the impact of two key constructs, information control and tie strength, on consumers’ likelihood of complaining following service failures. We…”
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The value of patients' handwritten comments on HCAHPS surveys by Huppertz, John W, Smith, Robert

“…Some patients write comments on their Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, but survey vendors do not record them,…”
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Hospital Advertising, Competition, and HCAHPS: Does It Pay to Advertise? by Huppertz, John W., Bowman, R. Alan, Bizer, George Y., Sidhu, Mandeep S., McVeigh, Colleen

“…Objective To test whether hospital advertising expenditures predict HCAHPS global ratings. Data Sources/Study Setting We examined media advertising…”
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Firms' complaint handling policies and consumer complaint voicing by Huppertz, John W

“…Purpose – The purpose of this research is to examine the effects of actions recommended by researchers for firms to encourage complaint voicing, and test the…”
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External equity, loyalty program membership, and service recovery by Morrisson, Olivier, Huppertz, John W

“…Purpose - The purpose of this paper is to extend research on customer loyalty status, external equity, and satisfaction with service recovery. Most people…”
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Consumers' Use of HCAHPS Ratings and Word-of-Mouth in Hospital Choice by Huppertz, John W., Carlson, Jay P.

“…Objective. To investigate the impact of the HCAHPS report of patient experiences and word‐of‐mouth narratives on consumers' hospital choice. Data Sources…”
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Direct-to-Consumer Hospital Advertising and Domestic Medical Travel in the United States by Huppertz, John W., Leung, David J., Hohmann, Samuel F., Harris, Alyssa, Sidhu, Mandeep S., McKenna, Dennis P.

“…Expanding hospitals' geographic market area has been proposed as a means to increase competition and reduce healthcare costs. However, most patients in the…”
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Predicting Health Plan Member Retention from Satisfaction Surveys: The Moderating Role of Intention and Complaint Voicing by Huppertz, John W.

“…Many health plans have tried to increase member retention by improving their scores on customer satisfaction surveys. However, prior research has demonstrated…”
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193 Prevalence and predictors of mother-infant skin-to-skin contact at birth by Kumaresan, Talitha, Flink-Bochacki, Rachel, Huppertz, John W., Morris, Bruce

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Volunteering time decisions: a multi-factor experimental study by Carlson, Jay, Huppertz, John W., Bowman, R. Alan, Lambrinos, James, Strosberg, Martin A., Kutzer, Natalia A.

“…Non‐profit organizations often seek volunteers to help staff a fundraising event. In the present research, an experimental study assessed volunteering time…”
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Price and Consumer Cost Responsibility Effects on Quality Perceptions and Price Negotiation Likelihood for Healthcare Services by Carlson, Jay P., Huppertz, John W., Neidermeyer, Presha E.

“…This paper presents the results of an experimental study that assessed potential differences in consumer quality perceptions and price negotiation likelihood…”
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The Value of Patients' Handwritten Comments on HCAHPS Surveys/PRACTITIONER APPLICATION by Huppertz, John W, Smith, Robert, Bombard, Charles F

“…Some patients write comments on their Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, but survey vendors do not record them,…”
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Attention and achievement exhibited by middle- and lower-class Black and White elementary school boys by Hall, Vernon C, Huppertz, John W, Levi, Alan

“…In-class behaviors of 80 7-8 yr old boys equally divided by race (Black and White) and social class (middle and lower) were recorded. Ss were administered the…”
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An Application of Equity Theory to Buyer-Seller Exchange Situations by Huppertz, John W., Arenson, Sidney J., Evans, Richard H.

“…Equity theory was applied to retail exchange situations to test hypotheses about subjects' perceptions of inequity and behaviors they would perform. Subjects…”
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Why we go home less happy by Huppertz, John W

“…Fortune Magazine recently published its annual list of the "Top 100 companies to work for." Not one of them was an advertising agency. Until more professional…”
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An Application of Equity Theory to Buyer-Seller Exchange Situations by Huppertz, John W., Arenson, Sidney J., Evans, Richard H.

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