Search Results - "Hinterhuber, Hans H"

The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis by Matzler, Kurt, Bailom, Franz, Hinterhuber, Hans H, Renzl, Birgit, Pichler, Johann

“…The importance–performance analysis (IPA) is a widely used analytical technique that yields prescriptions for the management of customer satisfaction. IPA is a…”
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How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment by Matzler, Kurt, Hinterhuber, Hans H.

“…Despite all efforts, many product development projects fail and lead to the introduction of products that do not meet customers' expectations. A high level of…”
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Linking customer lifetime value with shareholder value by Stahl, Heinz K., Matzler, Kurt, Hinterhuber, Hans H.

“…The measurement of customer lifetime value has become a key issue for developing and maintaining long-term profitable customer relationships. It plays a…”
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Shell, Siemens and DaimlerChrysler: Leading Change in Companies with Strong Values by Stadler, Christian, Hinterhuber, Hans H.

“…This article examines the question of change and the role of leaders in this process. In search of a formula which allows organisations to adapt without…”
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Developments in Production Economics by Grubbström, Robert W., Hinterhuber, Hans H.

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How to delight your customers by Matzler, Kurt, Hinterhuber, Hans H, Bailom, Franz, Sauerwein, Elmar

“…Asks which product qualities are decisive for the satisfaction of the customer and which features merely prevent dissatisfaction. Proposes Kano's model of…”
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Strategic Issues And Innovation In Production Economics - Editorial by Grubbström, Robert W., Hinterhuber, Hans H.

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"Taking Time to Integrate Temporal Research": Some Comments by Hans H. Hinterhuber

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The relationship between customer satisfaction and shareholder value by Matzler, Kurt, Hinterhuber, Hans H., Daxer, Christian, Huber, Maximilian

“…This paper studies the relationship between customer satisfaction and shareholder value. In the first section of the paper the link between the two variables…”
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The technology dimension of strategic leadership: The leadership challenge for production economists by Hinterhuber, Hans H, Friedrich, Stephan A

“…Achieving sustainable competitive advantage and increasing the economic value of a firm in the 21st century's global economy will be a complex, challenging,…”
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Igls 2000 by Grubbström, Robert W., Hinterhuber, Hans H.

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Innsbruck 2008 by Grubbström, Robert W., Hinterhuber, Hans H., Tang, Ou

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Methods and concepts in management: significance, satisfaction and suggestions for further research - perspectives from Germany, Austria and Switzerland by Matzler, Kurt, Rier, Martin, Hinterhuber, Hans H., Renzl, Birgit, Stadler, Christian

“…Considering the number of management concepts and methods that are created, published and promoted it seems possible to create breakthrough initiatives every…”
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Dialogue by Hinterhuber, Hans H.

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Editorial by Grubbström, Robert W., Hinterhuber, Hans H.

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PII: S0925-5273(06)00094-6 by Grubbström, Robert W., Hinterhuber, Hans H.

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Editorial by Grubbström, Robert W., Hinterhuber, Hans H.

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Editorial by Grubbström, Robert W., Hinterhuber, Hans H.

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The technology dimension of strategic leadership by Hinterhuber, Hans H, Friedrich, Stephan A

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Suppy Chain Management - Editorial by Grubbström, Robert W., Hinterhuber, Hans H.

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