Search Results - "Hilton, Bryson"
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The Customer Success Community: An Exploration of Nonfirm Epistemic Communities and Their Influence on a New Sales Practice
Published in Journal of international marketing (East Lansing, Mich.) (01-03-2024)“…Customer success (CS) management is being implemented across global business markets. CS management is unique, as it exists within a broader CS community of…”
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Comparing and contrasting customer success management and relationship marketing
Published in Cogent business & management (30-05-2024)“…Customer Success Management (CSM) is an emerging B2B strategy designed to prioritize and maximize customers’ value-in-use. Scholars have questioned whether CSM…”
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Student perceptions of open pedagogy: An exploratory study
Published in Open praxis (01-07-2019)“…With the increasing development and adoption of Open Educational Resources, many researchers and practitioners are interested in more carefully examining…”
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Identifying Student Perceptions of Different Instantiations of Open Pedagogy
Published in International review of research in open and distance learning (01-11-2020)“…As the adoption of open educational resources (OER) continues to increase, instructors have started using these resources for more than simply delivering…”
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Customer Success Management: The next evolution in customer management practice?
Published in Industrial marketing management (01-10-2020)“…Customer Success Management (CSM) has transcended from a buzzword into the latest permutation in customer management practice and accordingly deserves rigorous…”
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Higher education instructors’ perceptions of open pedagogy: an exploratory study of open pedagogy definitions in practice
Published in Open learning (04-04-2024)Get full text
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Student Perceptions of Open Pedagogy: An Exploratory Study
Published in Open praxis (01-11-2019)“…With the increasing development and adoption of Open Educational Resources, many researchers and practitioners are interested in more carefully examining…”
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Journal Article