Search Results - "Henrique, Jorge Luiz"

The different roles of switching costs on the satisfaction-loyalty relationship by Augusto de Matos, Celso, Luiz Henrique, Jorge, de Rosa, Fernando

“…Purpose - The purpose of this paper is to develop and empirically test the antecedent, mediating and moderating role of switching costs on the relationship…”
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Influence of Fluid Film Bearings with Different Axial Groove Shapes on Automotive Turbochargers: An Experimental Study by Machado, Luiz Henrique Jorge, Sandoval, Oscar Ricardo, Pereira, José Victor Matos Carvalho, de Souza, Juliana Primo Basílio, Caetano, Bryan Castro, Hanriot, Vítor Mourão, Pujatti, Fabrício José Pacheco, de Faria, Marco Tulio Correa

“…Most commercial automotive turbochargers (TC) employ semi-floating ring bearings (SFRB) with axial groove shapes. In order to bring some insights into the role…”
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Service Recovery Paradox: A Meta-Analysis by de Matos, Celso Augusto, Henrique, Jorge Luiz, Alberto Vargas Rossi, Carlos

“…The Service Recovery Paradox (SRP) has emerged as an important effect in the marketing literature. However, empirical research testing the SRP has produced…”
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Customer reactions to service failure and recovery in the banking industry: the influence of switching costs by Augusto de Matos, Celso, Luiz Henrique, Jorge, de Rosa, Fernando

“…Purpose – The purpose of this study is to test the effects of satisfaction, satisfaction with service recovery (SSR) and switching costs (SC) on loyalty and…”
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Experimental thermodynamic analysis of automotive turbochargers using fluid film bearings with different groove shapes by Machado, Luiz Henrique Jorge, Sandoval, Oscar R., Pereira, José Victor Matos Carvalho, de Souza, Juliana Primo Basílio, Pujatti, Fabrício José Pacheco, Faria, Marco Tulio C.

“…The present work shows an experimental study of the thermohydrodynamic (THD) behavior of automotive turbochargers operating on semi-floating ring bearings with…”
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GESTÃO DA INFORMAÇÃO E DO CONHECMENTO COMO SUBSÍDIO PARA A GESTÃO DE RELACIONAMENTO COM USUÁRIOS/CLIENTES DAS MÍDIAS SOCIAIS DE UM BANCO DE VAREJO by Castro Filho, Claudio M. de, Henrique, Jorge Luiz, Sardelari, Íris Marques Tavares

“…O fenômeno das redes e mídias sociais inaugurou uma nova etapa de evolução da internet. Com a crescente utilização desses novos meios, o usuário passou a…”
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Acoustic and vibration analysis of a turbocharger centrifugal compressor failure by Sandoval, Oscar R., Machado, Luiz Henrique Jorge, Hanriot, Vítor Mourão, Troysi, Fernanda, Faria, Marco Tulio C.

“…•Blade deburring of compressor wheel are chosen to study the turbocharger failures.•Vibration amplitude with faulted blades is related with subsynchronous…”
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The influence of personal values and demographic variables on customer loyalty in the banking industry by Henrique, Jorge Luiz, Matos, Celso Augusto de

“…Purpose – Even though personal values are considered an important variable in consumer studies, rarely has it been related to customer loyalty, especially in…”
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Management of perceptions of information technology service quality by Roses, Luís Kalb, Hoppen, Norberto, Henrique, Jorge Luiz

“…The present study evaluates the perception gaps of service quality between information technology (IT) service providers and their clients. IT services require…”
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The different roles of switching costs on the satisfactionloyalty relationship by Augusto de Matos, Celso, Luiz Henrique, Jorge, de Rosa, Fernando

“…Purpose The purpose of this paper is to develop and empirically test the antecedent, mediating and moderating role of switching costs on the relationship…”
Get full text

The influence of personal values on attitudes and loyalty stages/As influencias dos valores pessoais nas atitudes e nas fases da lealdade by Henrique, Jorge Luiz, Monteiro, Plinio Rafael Reis, de Matos, Celso Augusto

“…Although loyalty has been extensively investigated in the marketing discipline, there is a lack of attention to the relationship between personal values,…”
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The Influence of Personal Values on Attitudes and Loyalty Stages by Jorge Luiz Henrique, Plinio Rafael Reis Monteiro, Celso Augusto de Matos

“…Although loyalty has been extensively investigated in the marketing discipline, there is a lack of attention to the relationship between personal values,…”
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The influence of personal values on attitudes and loyalty stages/As influencias dos valores pessoais nas atitudes e nas fases da lealdade by Henrique, Jorge Luiz, Monteiro, Plinio Rafael Reis, de Matos, Celso Augusto

“…Although loyalty has been extensively investigated in the marketing discipline, there is a lack of attention to the relationship between personal values,…”
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As Influências dos Valores Pessoais nas Atitudes e nas Fases da Lealdade by Henrique, Jorge Luiz, Monteiro, Plinio Rafael Reis, Matos, Celso Augusto de

“…A lealdade é um tema bastante investigado no marketing, com pesquisas que avaliam como as diferenças entre consumidores (exemplo perfil demográfico)…”
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