Contemporary organizational strategies for enhancing value in health care

Contemporary organizational strategies for enhancing value in health care

To a rapidly changing environment, health-care organizations are adopting a variety of value enhancement strategies. Typically characterized as quality improvement activities, these strategies generally include efforts to improve: clinical effectiveness; financial performance; consumer satisfaction;...

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Bibliographic Details
Published in:International journal of health care quality assurance Vol. 12; no. 5; pp. 183 - 189
Main Authors: Richardson, Mary L, Gurtner, William H
Format: Journal Article
Language:English
Published: Bradford MCB UP Ltd 1999
Emerald Group Publishing Limited
Subjects:
Accountability
Consumers
Cost reduction
Customer satisfaction
Formal organization
Health care
Kaizen
Management
Medical records
Organizational change
Promotion
Quality improvement
Strategic planning
Total quality
USA
Value
Value
Kaizen
Management
Organizational change
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Summary:To a rapidly changing environment, health-care organizations are adopting a variety of value enhancement strategies. Typically characterized as quality improvement activities, these strategies generally include efforts to improve: clinical effectiveness; financial performance; consumer satisfaction; employee satisfaction; and risk management quality assurance activities. Early efforts involved the use of continuous quality improvement (CQI) or total quality management (TQM) strategies with a focus on improving financial performance, while clinical effectiveness has been a greater emphasis more recently. This study examines the manner in which 14 US health-care systems, noted for innovation in quality improvement and value enhancement, are utilizing these activities to promote productive organizational change. An interview format, for use with key informants in each organization, was developed using a model with four dimensions - strategic, cultural, technical, and structural.
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ISSN:0952-6862
1758-6542
DOI:10.1108/09526869910280339