Search Results - "Gursoy, Dogan"

A critical review of determinants of information search behavior and utilization of online reviews in decision making process (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management) by Gursoy, Dogan

“…This conceptual paper provides a brief review of hospitality consumers’ information search behavior and the factors that are likely to influence their…”
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Effects of COVID-19 pandemic on hospitality industry: review of the current situations and a research agenda by Gursoy, Dogan, Chi, Christina G.

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Antecedents of Trust and Adoption Intention toward Artificially Intelligent Recommendation Systems in Travel Planning: A Heuristic–Systematic Model by Shi, Si, Gong, Yuhuang, Gursoy, Dogan

“…Drawing on the dual process theory, this study investigates the impacts of systematic and heuristic cues on travelers’ cognitive trust, emotional trust, and…”
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Customer Acceptance of Autonomous Vehicles in Travel and Tourism by Ribeiro, Manuel Alector, Gursoy, Dogan, Chi, Oscar Hengxuan

“…Since the COVID-19 pandemic has significantly increased the use of personal vehicles in travel, adoption of self-driving autonomous vehicles can radically…”
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Artificially intelligent device use in service delivery: a systematic review, synthesis, and research agenda by Chi, Oscar Hengxuan, Denton, Gregory, Gursoy, Dogan

“…This study undertakes a systematic review of Artificial Intelligence and its applications to service encounters and the hospitality industry by reviewing…”
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The Impacts of Service Failure and Recovery Efforts on Airline Customers’ Emotions and Satisfaction by Xu, Xun, Liu, Wenhui, Gursoy, Dogan

“…Using online customer reviews for airline services, this study examines the impacts of various attributes of airline service failures and subsequent recovery…”
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Consumers acceptance of artificially intelligent (AI) device use in service delivery by Gursoy, Dogan, Chi, Oscar Hengxuan, Lu, Lu, Nunkoo, Robin

“…•This study tests an artificial intelligent device use acceptance model.•The model provides insights on consumer acceptance/rejection of AI device.•Level of…”
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The metaverse in the hospitality and tourism industry: An overview of current trends and future research directions by Gursoy, Dogan, Malodia, Suresh, Dhir, Amandeep

“…Scholars have speculated that the metaverse will alter the way in which the hospitality and tourism industry operates. Efforts to understand this new…”
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Tourists’ Attitudes toward the Use of Artificially Intelligent (AI) Devices in Tourism Service Delivery: Moderating Role of Service Value Seeking by Chi, Oscar Hengxuan, Gursoy, Dogan, Chi, Christina G.

“…This study examines tourists’ attitudes toward the use of artificially intelligent (AI) devices in either relatively more utilitarian or hedonic tourism…”
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Effects of Tourist-to-Tourist Interactions on Experience Cocreation: A Self-Determination Theory Perspective by Lin, Hongxia, Zhang, Meng, Gursoy, Dogan

“…This study explored the tourism experience cocreation process from the tourist-to-tourist interaction (TTI) perspective using a mixed method approach. Two…”
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Effect of disruptive customer behaviors on others' overall service experience: An appraisal theory perspective by Cai, Ruiying (Raine), Lu, Lu, Gursoy, Dogan

“…Drawing upon the appraisal theory, this study proposes and tests a conceptual model to delineate customers’ evaluative process of disruptive customer behaviors…”
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Impacts of festivals and events on residents’ well-being by Yolal, Medet, Gursoy, Dogan, Uysal, Muzaffer, Kim, Hyelin (Lina), Karacaoğlu, Sıla

“…•Community benefits and cultural/educational benefits are positive predictors of subjective well-being of residents.•Residents’ quality life concerns have…”
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A look back and a leap forward: a review and synthesis of big data and artificial intelligence literature in hospitality and tourism by Lv, Hui, Shi, Si, Gursoy, Dogan

“…In reaction to the growing attention paid to big data and artificial intelligence in hospitality and tourism research, we systematically reviewed 270 relevant…”
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Impact of the COVID-19 pandemic on management-level hotel employees’ work behaviors: Moderating effects of working-from-home by Chi, Oscar Hengxuan, Saldamli, Asim, Gursoy, Dogan

“…This study examines the effects of working-from-home during the COVID-19 pandemic on management-level hotel employees’ work engagement, burnout, and turnover…”
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An Updated Ranking of Hospitality and Tourism Journals by Gursoy, Dogan, Sandstrom, Jennifer Kaye

“…This study develops an updated ranking of hospitality and tourism journals by assessing the influence assigned to those journals by researchers in each field…”
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It's all about life: Exploring the role of residents' quality of life perceptions on attitudes toward a recurring hallmark event over time by Ouyang, Zhe, Gursoy, Dogan, Chen, Kuan-Chou

“…Realizing the importance of quality of life (QOL), which is inherent in all forms of tourism development, this study investigates the effect of perceived QOL,…”
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Employee satisfaction, customer satisfaction, and financial performance: An empirical examination by Chi, Christina G., Gursoy, Dogan

“…The purpose of this study is to examine the relationship between employee satisfaction and customer satisfaction, and to examine the impact of both on a…”
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Locals’ Attitudes toward Mass and Alternative Tourism: The Case of Sunshine Coast, Australia by Gursoy, Dogan, Chi, Christina G., Dyer, Pam

“…This study examines local residents’ attitudes toward two different types of tourism development, mass tourism and alternative tourism, using data collected…”
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The impact of power on destination advertising effectiveness: The moderating role of arousal in advertising by Jiang, Hongyan, Tan, Huimin, Liu, Yeyi, Wan, Fang, Gursoy, Dogan

“…This study examines the impact of culturally-derived power (i.e., personalized vs. socialized power) on the effectiveness of destination advertising via the…”
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Cultural Value Orientation and Hospitality Employee Voice Behavior: The Moderating Role of Leader–Member Exchange (LMX) by Lu, Allan Cheng Chieh, Gursoy, Dogan

“…This study examines the effects of three cultural values, namely long-term orientation, collectivism, and uncertainty avoidance, on two types of employee voice…”
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