Search Results - "Foerstel, Stefan"
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System Design for a Data-Driven and Explainable Customer Sentiment Monitor Using IoT and Enterprise Data
Published in IEEE access (01-01-2021)“…The most important goal of customer service is to keep the customer satisfied. However, service resources are always limited and must prioritize specific…”
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Data quality in hospital information systems: Lessons learned from analyzing 30 years of patient data in a regional German hospital
Published in International journal of medical informatics (Shannon, Ireland) (01-12-2024)“…Background: The integration of Hospital Information Systems (HIS) into healthcare delivery has significantly enhanced patient care and operational efficiency…”
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Journal Article -
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System Design for a Data-driven and Explainable Customer Sentiment Monitor
Published 11-01-2021“…IEEE Access 9 (2021): 117140-117152 The most important goal of customer services is to keep the customer satisfied. However, service resources are always…”
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Journal Article