Queuing theory based simulation and optimization of ticket office

Sale of ticket, the very first stage in rail service for passengers, is critical to the management of the whole system. Based on information of the ticket office at Shijiazhuang South, a queuing simulation system is built. Three indicators, namely usage level, number of customers and queuing time, a...

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Bibliographic Details
Published in:	2014 IEEE Workshop on Advanced Research and Technology in Industry Applications (WARTIA) pp. 1217 - 1219
Main Authors:	Ying Huang, Fengjin Yao, Shouwen Ji
Format:	Conference Proceeding
Language:	English
Published:	IEEE 01-09-2014
Subjects:	Conferences Educational institutions Industry applications Optimization Queueing analysis queuing theory simulation study ticket window number ticketing organization Transportation
Online Access:	Get full text
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Summary:	Sale of ticket, the very first stage in rail service for passengers, is critical to the management of the whole system. Based on information of the ticket office at Shijiazhuang South, a queuing simulation system is built. Three indicators, namely usage level, number of customers and queuing time, are obtained by running simulations based on different parameters during peak and off-peak periods. Therefore, an optimised number of ticket window can be found, which will ultimately enhance the efficiency of the organization.
DOI:	10.1109/WARTIA.2014.6976499