Search Results - "Farisa, Almira"
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The impact of e-service quality and customer satisfaction on customer behavior in online shopping
Published in Heliyon (01-10-2019)“…The purpose of this study is to develop new knowledge to better understand the most important dimensions of e-service quality that have impact on customer…”
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Journal Article -
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An Assessment of E-Service Quality, Customer Satisfaction, and Customer Trust on Customer Behavior in Online Shopping
Published 01-01-2018“…This purpose of this dissertation is to synthesize existing insight about e-service quality in online business and develop new visions that helps manager to…”
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Dissertation