Role of socio-psychological factors in perceived quality of care rendered by traditional medical practitioners in Ibadan, Nigeria

It was the aim of the current research to investigate perceived service quality rendered by traditional medical practitioners and the role of socio-psychological factors in the perception. The first part, a quantitative cross-sectional survey utilized a 93-item questionnaire to examine the influence...

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Bibliographic Details
Published in:	Global journal of health science Vol. 5; no. 6; pp. 186 - 196
Main Authors:	Adejumo, Adebayo, Faluyi, Moyolebi, Adejuwon, Adebukola
Format:	Journal Article
Language:	English
Published:	Canada Canadian Center of Science and Education 28-09-2013
Subjects:	Adult Aged Attitude of Health Personnel Cross-Sectional Studies Female Health Expenditures Health Services - economics Health Services - statistics & numerical data Health Status Humans Male Medicine, African Traditional - economics Medicine, African Traditional - psychology Medicine, African Traditional - statistics & numerical data Middle Aged Motivation Nigeria Personality Quality of Health Care Quality of Life Socioeconomic Factors Time Factors
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Summary:	It was the aim of the current research to investigate perceived service quality rendered by traditional medical practitioners and the role of socio-psychological factors in the perception. The first part, a quantitative cross-sectional survey utilized a 93-item questionnaire to examine the influence of quality of life, general health perception, socio-economic status and personality factors on perceived service quality. The second part, a qualitative study utilized 5 FGDs and 2 KIIs to explore consumers' evaluation of perceived service quality. Five research questions were raised. The 336 purposively-selected participants were attendees of traditional-health clinics/centers in Ibadan with a mean age of x(-)=30.60±9.97. The FGD respondents opined that the scope of orthodox-medicine does not cover certain illnesses. 77.8% of the participants attested to the affordability and promptness of services in traditional hospitals; acknowledging that its perceived efficacy (i.e. 56.8%) motivate patronage of traditional-health service. The 2x2x3 ANOVA revealed significant main effect of quality of life (F[1,270]=41.05, p<.001) and socio-economic status (F[2,270]=36.34; p<.001); as well as interaction effect of quality of life, general health and socio-economic status (F[1,270]=9.624, p<.002); while the regression analysis showed independent influence of extraversion (B= 0.31; p<.001), agreeableness (B=0.303; p<.001) and openness to experience (B=0.166; p<.01). This sample acknowledged that traditional health care met quality standards. The role of socio-psychological factors in the quality appraisal was established. The need for better regulation and validation of traditional health care in assuring evidence based care was suggested.
Bibliography:	ObjectType-Article-1 SourceType-Scholarly Journals-1 ObjectType-Feature-2 content type line 23
ISSN:	1916-9736 1916-9744
DOI:	10.5539/gjhs.v5n6p186