Search Results - "Espartel, Lélis Balestrin"

Dishonesty is contagious: investigating the domino effect of dysfunctional customer behaviorsDishonesty is contagious: investigating the domino effect of dysfunctional customer behaviors by Denise Telli, Lélis Balestrin Espartel Lélis Balestrin Espartel, Clecio Falcao Araujo, Kenny Basso

“…The interaction between dysfunctional customers and other customers can cause the domino effect (i.e., the dissemination of a dysfunctional client’s behavior…”
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Crowding under the Auditory Perspective by Trindade Deyl, Fernanda, Balestrin Espartel, Lélis

“…O ambiente de loja apresenta grande importância sobre a experiência de compra pelo consumidor. Nos últimos anos, a quantidade de estudos acerca da atmosfera de…”
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Perceived risk and intention to use internet banking by Marafon, Daiane Lampugnani, Basso, Kenny, Espartel, Lélis Balestrin, de Barcellos, Márcia Dutra, Rech, Eduardo

“…Purpose The purpose of this paper is to analyze the moderating role of self-confidence and risk acceptance on the relationship between perceived risk and…”
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Consumer reactions to technology in retail: choice uncertainty and reduced perceived control in decisions assisted by recommendation agents by Rohden, Simoni F., Espartel, Lélis Balestrin

“…The emergence of artificial intelligence technologies, such as recommendation agents, presents new challenges and opportunities for marketing. Recommendation…”
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Moderating Effects of Sales Promotion Types by de Oliveira Santini, Fernando, Sampaio, Claudio Hoffmann, Perin, Marcelo Gattermann, Espartel, Lelis Balestrin, Ladeira, Jr., Wagner

“…This paper aims to analyze the influence sales promotion types have on the relationship between perception of financial risk and perception of utilitarian and…”
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DESONESTIDADE É CONTAGIOSA: INVESTIGANDO O EFEITO DOMINÓ DO COMPORTAMENTO DISFUNCIONAL DO CONSUMIDOR by Telli, Denise, Espartel, Lélis Balestrin, Araujo, Clecio Falcão, Basso, Kenny

“…A interação entre clientes disfuncionais e outros clientes pode causar o efeito dominó (ou seja, a disseminação do comportamento de um cliente disfuncional…”
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The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior by Tomazelli, Joana Boesche, Rohden, Simoni F., Espartel, Lélis Balestrin

“…This study examines how construal levels affect the acceptability of dysfunctional customer behavior following service failure in restaurants. Across three…”
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The effects of store environment elements on customer-to-customer interactions involving older shoppers by Tomazelli, Joana, Broilo, Patricia Liebesny, Espartel, Lélis Balestrin, Basso, Kenny

“…Purpose The purpose of this study is to investigate older shopper behavior in a retail environment. The study focused on how the environment elements of…”
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Perceived risk and intention to use internet banking: The effects of self-confidence and risk acceptance by Marafon, Daiane Lampugnani, Basso, Kenny, Espartel, Lélis Balestrin, de Barcellos, Márcia Dutra, Rech, Eduardo

“…Purpose The purpose of this paper is to analyze the moderating role of self-confidence and risk acceptance on the relationship between perceived risk and…”
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O USO DE TRAÇOS DE PERSONALIDADE PARA A DIFERENCIAÇÃO DE CONSUMIDORES EM NÍVEIS DE LEALDADE DISTINTOS by Basso, Kenny, Espartel, Lélis Balestrin

“…Este estudo procura compreender quais são os traços de personalidade que podem distinguir indivíduos leais de indivíduos não leais, identificando padrões de…”
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Congresso latino-americano de varejo: retrospectiva de cinco anos by Vieira, Valter Afonso, Kato, Heitor Takashi, Brito, Eliane Pereira Zamith, Espartel, Lelis Balestrin

“…Thoughts about the evolution of the Latin American Retail Conference (CLAV) and the perspectives for Brazil in the next few years. Following this, an…”
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A pesquisa na área do varejo: reflexões e provocações by Brito, Eliane Pereira Zamith, Vieira, Valter Afonso, Espartel, Lélis Balestrin

“…Presentation of the first Retail Forum in RAE-Revista de Administração de Empresas…”
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O IMPACTO DO FINAL DE PREÇO NO COMPORTAMENTO DO CONSUMIDOR ONLINE E OFFLINE: UMA COMPARAÇÃO ENTRE DUAS MÍDIAS DISTINTAS by Espartel, Lélis Balestrin, Basso, Kenny, Rech, Eduardo

“…Esta pesquisa objetiva mapear as práticas de finais de preço e comparar tais práticas entre dois tipos de mídia (encartes de lojas de shopping centers e…”
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DISHONESTY IS CONTAGIOUS: INVESTIGATING THE DOMINO EFFECT OF DYSFUNCTIONAL CUSTOMER BEHAVIORS by TELLI, DENISE, ESPARTEL, LÉLIS BALESTRIN, ARAUJO, CLECIO FALCAO, BASSO, KENNY

“…ABSTRACT The interaction between dysfunctional customers and other customers can cause the domino effect (i.e., the dissemination of a dysfunctional client’s…”
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Pre-purchase information search: too many sources to choose by Broilo, Patricia Liebesny, Espartel, Lélis Balestrin, Basso, Kenny

“…Purpose Because of the increasing volume of information spread in physical and online environments, a consumer intending to purchase a product or service must…”
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Young children’s influence on family consumer behavior by Bertol, Kátia Eloisa, Broilo, Patricia Liebesny, Espartel, Lélis Balestrin, Basso, Kenny

“…Purpose This study aimed to understand young children’s influence on family consumer behavior by examining children's and parents’ points of view in the…”
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Altruistic Punishment: A Consumer Response to Service Failure by Silva, Renata Gonçalves Santos, Broilo, Patricia Liebesny, Espartel, Lélis Balestrin, Basso, Kenny

“…Despite the efforts of organizations to perform their services properly, being able to eliminate all possible errors is highly improbable. When service…”
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Authentic brand positioning or woke washing? LGBTQI+ consumer perceptions of brand activism by Tressoldi, Cassiano, Espartel, Lélis Balestrin, Rohden, Simoni F.

“…PurposeThe lesbian, gay, bisexual, transgender, queer, intersex and others (LGBTQI+) movement has been the focus of companies that seek to win over consumers…”
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A PESQUISA NA ÁREA DO VAREJO: REFLEXÕES E PROVOCAÇÕES by Brito, Eliane Pereira Zamith, Vieira, Valter Afonso, Espartel, Lélis Balestrin

“…Apresentação do primeiro Fórum de Varejo na RAE-Revista de Administração de Empresas…”
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Co-Autoria em Ensino e Pesquisa em Administração e Contabilidade no Brasil: Uma Década em Análise by Basso, Kenny, Callegaro, Ana Rita Catelan, Tomazelli, Joana Boesche, Espartel, Lélis Balestrin, Visentini, Monize Sâmara

“…Uma das principais tendências verificadas nos últimos anos é o aumento da colaboração científica, caracterizada pela co-autoria. Muitos autores destacam a…”
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