The Impact of Hospitality Work Environment on Employees' Turnover Intentions During COVID-19 Pandemic: The Mediating Role of Work-Family Conflict

Employees' turnover intentions and work-family conflict as a result of the hospitality work environment are considered the major global challenges confronted by hospitality organizations, especially in the era of COVID-19. This study aims at identifying the impact of the hospitality work enviro...

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Bibliographic Details
Published in:	Frontiers in psychology Vol. 13; p. 890418
Main Authors:	Abdou, Ahmed Hassan, Khalil, Ayman Ahmed Farag, Mahmoud, Hassan Marzok Elsayed, Elsaied, Mohamed Ahmed, Elsaed, Ahmed Anwar
Format:	Journal Article
Language:	English
Published:	Switzerland Frontiers Media S.A 19-05-2022
Subjects:	coronavirus pandemic COVID-19 hospitality industry Psychology turnover intention work-family conflict work-life conflict COVID-19 coronavirus pandemic work-family conflict hospitality industry turnover intention work-life conflict
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Summary:	Employees' turnover intentions and work-family conflict as a result of the hospitality work environment are considered the major global challenges confronted by hospitality organizations, especially in the era of COVID-19. This study aims at identifying the impact of the hospitality work environment on work-family conflict (WFC), as well as turnover intentions and examining the potential mediating role of WFC in the relationship between work environment and turnover intentions, during the COVID-19 pandemic in a sample of three- and four-star resorts in Egypt. A total of 413 resorts employees from Egyptian destinations (Sharm El-Sheikh and Hurghada) participated in the study. The findings of the Structural Equation Modeling (SEM) revealed that the hospitality work environment significantly and positively affects employees' turnover intentions and WFC. In the context of the mediating role of WFC, results illustrated that WFC significantly partially mediates the relationship between the hospitality work environment and turnover intentions. Upon these findings, the study suggests that to prevent WFC and eliminate turnover intentions among resorts' employees, an urgent need to create a better work environment is vitally important. limitations and future research directions have been discussed.
Bibliography:	ObjectType-Article-1 SourceType-Scholarly Journals-1 ObjectType-Feature-2 content type line 23 This article was submitted to Organizational Psychology, a section of the journal Frontiers in Psychology Edited by: Diyako Rahmani, Massey University, New Zealand Reviewed by: Sameh Fayyad, Suez Canal University, Egypt; Umair Ahmed, Arab Open University, Bahrain; Shiva Ilkhanizadeh, Cyprus International University, Cyprus
ISSN:	1664-1078 1664-1078
DOI:	10.3389/fpsyg.2022.890418