Search Results - "Edgington, Theresa M."
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Introducing Text Analytics as a Graduate Business School Course
Published in Journal of Information Technology Education. Innovations in Practice (2011)“…Text analytics refers to the process of analyzing unstructured data from documented sources, including open-ended surveys, blogs, and other types of web…”
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Journal Article -
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Using process mining to identify coordination patterns in IT service management
Published in Decision Support Systems (01-05-2010)“…We empirically analyze the database used in the help desk process between a national US public agency and its global outsourcing provider. We considered the…”
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Journal Article -
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Assessing Value in Organizational Knowledge Creation: Considerations for Knowledge Workers
Published in MIS quarterly (01-06-2005)“…To maintain competitive advantage, a firm's investment decisions related to knowledge creation are likely to be strategic in nature. However, strategic…”
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Journal Article -
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Mobile Phone Service Process Hiccups at Cellular Inc
Published in Journal of information systems education (22-12-2010)“…This teaching case documents an actual case of process execution and failure. The case is useful in MIS introductory courses seeking to demonstrate the…”
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Journal Article -
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ASSESSING VALUE IN ORGANIZATIONAL KNOWLEDGE CREATION: CONSIDERATIONS FOR KNOWLEDGE WORKERS1
Published in MIS quarterly (01-06-2005)“…To maintain competitive advantage, a firm's investment decisions related to knowledge creation are likely to be strategic in nature. However, strategic…”
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Journal Article -
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Empirical identification of domain and cross -domain failure analysis ontology
Published 01-01-2006“…As research relating to knowledge management, business process intelligence, and failure analysis continues to grow, the need to identify relevant ontology…”
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Dissertation -
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Empirical identification of domain and cross-domain failure analysis ontology
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Dissertation