Search Results - "De Medeiros, Denise Dumke"

ISOTRIZ: an approach to support SMEs in implementing ISO 9001:2015 using the TRIZ methodology by de Carvalho, Raíssa Souto Maior Corrêa, Dumke de Medeiros, Denise

“…Quality and innovation are increasingly closer due to the pressures faced by organisations in the management of operational excellence. Currently, companies…”
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Assessing quality of air transport service: a comparative analysis of two evaluation models by Carvalho, Raíssa Corrêa de, Medeiros, Denise Dumke de

“…This paper aims to analyze the opinion of tourists about airlines' service in a developing country. For this, the study proposes to make a comparative analysis…”
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A methodology for assessing the main difficulties faced by SMEs in implementing ISO 9001:2015 requirements by de Carvalho, Raíssa Souto Maior Corrêa, Dumke de Medeiros, Denise

“…Small and medium-sized enterprises (SMEs) stand out in the economy of countries, since they act as a source of income and employment for the population, social…”
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Assessment of quality services through linguistic variables by de Araújo Batista, Deise, Dumke de Medeiros, Denise

“…Purpose – Improvements in quality have a very important role to play in services because such improvements add greater flexibility and give clients greater…”
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Customer loyalty approach based on CRM for SMEs by Galvão, Marcella Brito, de Carvalho, Raíssa Corrêa, Oliveira, Lucas Ambrósio Bezerra de, Medeiros, Denise Dumke de

“…Purpose The purpose of this paper is to explore marketing analysis by developing a customer loyalty approach for small- and medium-sized enterprises (SMEs) in…”
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Airline quality assessment towards strategic tourism management improvements by Albuquerque, André Philippi Gonzaga de, Melo, Fagner José Coutinho de, Dumke de Medeiros, Denise

“…Purpose The purpose of this study is to compare the results of customer satisfaction indices (SI) in the literature and to propose equations to show that the…”
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Improving Quality in Public Health Service: An Integrated Approach to the Kano Model and the Balanced Scorecard by de Vasconcelos, Cleiton Rodrigues, de Carvalho, Raíssa Souto Maior Corrêa, de Melo, Fagner José Coutinho, de Medeiros, Denise Dumke

“…There is growing interest in evaluating the quality of services provided. This has allowed government program and policy makers to identify bottlenecks and…”
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A Holistic Quality Improvement Model for Food Services: Integrating Fuzzy Kano and PROMETHEE II by Becerra, Claudia Editt Tornero, Melo, Fagner José Coutinho de, Xavier, Larissa de Arruda, Albuquerque, André Philippi Gonzaga de, Barbosa, Aline Amaral Leal, Oliveira, Lucas Ambrósio Bezerra de, Carvalho, Raíssa Souto Maior Corrêa de, Medeiros, Denise Dumke de

“…Service quality is crucial to consumer loyalty. However, it is challenging to understand and meet customer expectations effectively. Translating customer…”
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Model for formulating competitive strategy: the supplementary health sector case by Santos, Raniere Rodrigues dos, Melo, Fagner José Coutinho de melo, Claudino, Calline Neves de Queiroz, Medeiros, Denise Dumke de

“…Purpose The implementation of quality in health services should go beyond legal, regulatory and purely technical obligations in relation to carrying out health…”
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The Standardization of administrative processes: a case study using continuous improvement tool by Espíndola, Suzana Carla Nunes Lins, Albuquerque, André Philippi Gonzaga de, Xavier, Larissa De Arruda, Melo, Fagner José Coutinho de, Medeiros, Denise Dumke de

“…Goal: The goal of this research is to propose a system for the implementation of the standardization of processes, and for their continuous improvement and…”
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Combined approach of COOK CHILL with HACCP by Barreto Lyra, Ana Valéria Toscano, de Arruda Xavier, Larissa, de Albuquerque, André Philippi Gonzaga, Melo, Fagner José Coutinho de, Medeiros, Denise Dumke de

“…Purpose Food service demands a greater concern with food security, as around two million people in the world, among them the majority of children, die from…”
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Knowledge management alignment to the community of practice in a company of cutting and bending steel by De Barros Jerônimo, Taciana, Coutinho de Melo, Fagner José, Tomaz de Aquino, Joás, Gonzaga de Albuquerque, André Philippi, Dumke de Medeiros, Denise

“…This article aims to analyze the characteristics of a community of practice focused on the quality of management decision making in a company in the…”
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Eco-efficiency in micro-enterprises and small firms: a case study in the automotive services sector by Alves, Jordania Louse Silva, Dumke de Medeiros, Denise

“…A significant number of small and micro-enterprises worldwide make important contributions to global the economy. However, research studies that deal with this…”
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Environmental management in Brazilian companies by Sena da Silva, Gisele Cristina, Dumke de Medeiros, Denise

“…The survival of an organisation today depends directly on its capacity to be efficient and competitive. Growing transformations in the world economy impose new…”
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Application of an approach integrating the Kano model and the fuzzy systems theory: a strategic analysis of consumer satisfaction scores by Albuquerque, Andre, Becerra, Claudia, Melo, Fagner José Coutinho de, Medeiros, Denise Dumke de

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An approach to implement cleaner production in services: Integrating quality management process by de Oliveira Santos, Hannah, Alves, Jordania Louse Silva, de Melo, Fagner José Coutinho, de Medeiros, Denise Dumke

“…Currently, society and the market have a holistic view of environmental issues and both are concerned not only with economic benefits but also with the…”
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Applying interpretive structural modeling to analyze the fundamental concepts of the management excellence model guided by the risk-based thinking of ISO 9001: 2015 by de Melo, Fagner José Coutinho, de Medeiros, Denise Dumke

“…The purpose of this research is to investigate the contextual relations between the eight fundamental concepts (FCs) of the Management Excellence Model (MEG)…”
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SERVBIKE: Riding customer satisfaction of bicycle sharing service by Maioli, Heictor Correia, de Carvalho, Raíssa Corrêa, de Medeiros, Denise Dumke

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What determines patient loyalty in health services? An analysis to assist service quality management by Bezerra de Oliveira, Lucas Ambrósio, Gonzaga de Albuquerque, Andre Philippi, de Carvalho, Raíssa Corrêa, de Medeiros, Denise Dumke

“…Changes in the global scenario of healthcare segment have influenced the organizational dynamics. The patients have more options of service providers, and…”
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Evaluation of Quality in Public Transport Services: The Use of Quality Dimensions as an Input for Fuzzy TOPSIS by de Aquino, Joás Tomaz, de Melo, Fagner José Coutinho, Jerônimo, Taciana de Barros, de Medeiros, Denise Dumke

“…The assessment of the quality of service provided by organizations plays a key role in the continuous improvement of the quality management system. When it…”
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