Search Results - "De Clerck, Bernard"

Measuring the Readability of Sustainability Reports: A Corpus-Based Analysis Through Standard Formulae and NLP by Smeuninx, Nils, De Clerck, Bernard, Aerts, Walter

“…This study characterises and problematises the language of corporate reporting along region, industry, genre, and content lines by applying readability…”
Get full text

How effective is expressive? Consumer perceptions of new vernacular features in Facebook webcare responses by Seghers, Mathias, De Clerck, Bernard, Lybaert, Chloé

“…•Intensifying new vernacular affects perceived conversational human voice.•Intensifying new vernacular affects interactional justice and corporate…”
Get full text

The Impact of Employee Empathy on Brand Trust in Organizational Complaint Response Emails: A Closer Look at Linguistic Realization by Van Herck, Rebecca, Decock, Sofie, De Clerck, Bernard, Hudders, Liselot

“…This study investigates the effect of linguistic realizations of employee empathy (LREE) on brand trust in email responses to customer complaints. We explore…”
Get full text

Interpersonal Strategies in E-Complaint Refusals: Textbook Advice Versus Actual Situated Practice by Decock, Sofie, De Clerck, Bernard, Van Herck, Rebecca

“…This article reports on the representation and operationalization of interpersonal attention in complaint management by comparing business textbooks, service…”
Get full text

From noun to intensifier: massa and massa’s in Flemish varieties of Dutch by De Clerck, Bernard, Colleman, Timothy

“…In this paper a case of synchronic layering is examined in which Dutch massa (‘mass’) and plural massa’s (‘masses’) are attested with lexical uses as a…”
Get full text

Semantic and Pragmatic Motivations for Constructional Preferences: A Corpus-Based Study of Provide, Supply, and Present by De Clerck, Bernard, Delorge, Martine, Simon-Vandenbergen, Anne-Marie

“…A select group of transfer verbs can enter into four different constructions: the ditransitive construction (He provided John the money), the…”
Get full text

“Can you send us a PM please?” Service recovery interactions on social media from the perspective of organizational legitimacy by Van Herck, Rebecca, Decock, Sofie, De Clerck, Bernard

“…Drawing on a discursive approach to legitimation (Erkama and Vaara, 2010; Higgins and Walker, 2012; Glozer et al., 2019), this study investigates the…”
Get full text

When form deviates from the norm: attitudes towards old and new vernacular features and their impact on the perceived credibility and usefulness of Facebook consumer reviews by Seghers, Mathias, De Clerck, Bernard, Lybaert, Chloé

“…We investigate the impact of deviations from Standard Dutch in the form of old (e.g. tussentaal) and new (e.g. emoji and chatspeak) vernacular features on…”
Get full text

Size nouns matter: a closer look at mass(es) of and extended uses of SNs by De Clerck, Bernard, Brems, Lieselotte

“…While a fair share of attention has recently been devoted to the grammaticalization process of size nouns in general (see Traugott, 2008) and individual case…”
Get full text

Testing the Various Guises of Conversational Human Voice: The Impact of Formality and Personalization on Customer Outcomes in Online Complaint Management by Decock, Sofie, De Clerck, Bernard, Lybaert, Chloé, Plevoets, Koen

“…In this study, we examine the effects of degree of personalization and formality on customers' attitudes and behavioral intentions in complaint replies on…”
Get full text

Prepositional Dative Constructions in English and Dutch: A Contrastive Semantic Analysis by Colleman, Timothy, De Clerck, Bernard, Devos, Magda

“…This paper focuses on the so-called prepositional dative constructions in English and Dutch, i.e. on those 'transfer' constructions in which the theme…”
Get full text

Size nouns matter: a closer look at mass(es) of and extended uses of size nouns by De Clerck, Bernard, Brems, Lieselotte

Get full text

From noun to intensifier: massa and massa's in Flemish varieties of Dutch: Current Trends in Grammaticalization Research by DE CLERCK, Bernard, COLLEMAN, Timothy

Get full text

SI: Binominal Syntagms by Brems, Lieselotte, De Clerck, Bernard, Verveckken, Katrien

Get full text