A team performance measurement model for continuous improvement

We propose a performance measurement model for providing feedback to total quality teams with the purpose of improvement. This model empowers the teams for their own performance measurement. The management should provide necessary training and facilitation to the teams for effective use of the model...

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Bibliographic Details
Published in:	Total quality management & business excellence Vol. 16; no. 3; pp. 331 - 349
Main Authors:	Cicek, Murat Cem, Koksal, Gulser, Ozdemirel, Nur Evin
Format:	Journal Article
Language:	English
Published:	Abingdon Routledge 01-05-2005 Taylor & Francis Ltd
Subjects:	Feedback health care teams Management theory Performance appraisal Performance management performance measurement and appraisal Studies Team performance management Teams Teamwork Total quality
Online Access:	Get full text
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Summary:	We propose a performance measurement model for providing feedback to total quality teams with the purpose of improvement. This model empowers the teams for their own performance measurement. The management should provide necessary training and facilitation to the teams for effective use of the model. The model has four components: team structure, inputs, processes, and outputs. It suggests methods for developing measures in each component, as well as use of radar charts for presenting measurement results. Teams should work together for developing the measures and necessary data collection mechanisms. The management should validate the appropriateness of the measurement systems developed with regard to organizational policies, goals and objectives. The model has been applied to a health care team for a measurement period. Results are discussed, and suggestions are made for implementing the model in other environments far from a total quality setting.
ISSN:	1478-3363 1478-3371
DOI:	10.1080/14783360500054129