Search Results - "Chuan, Tan Kay"

An empirical analysis on Six Sigma implementation in service organisations by Chakraborty, Ayon, Kay Chuan, Tan

“…Purpose - Since its introduction by Motorola in the 1980s, Six Sigma and its philosophy have found widespread application in many manufacturing and service…”
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A TRIZ-Based Method for New Service Design by Chai, Kah-Hin, Zhang, Jun, Tan, Kay-Chuan

“…This article demonstrates the viability of applying the theory of inventive problem solving (TRIZ) to services by proposing a new approach to new service…”
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How the Kano model contributes to Kansei engineering in services by Hartono, Markus, Chuan, Tan Kay

“…Recent studies show that products and services hold great appeal if they are attractively designed to elicit emotional feelings from customers. Kansei…”
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Optimizing product design using quantitative quality function deployment: a case study by Lai, Xin, Tan, Kay-Chuan, Xie, Min

“…In this paper, we examine the applicability of quality function deployment (QFD) in optimizing product design. QFD is a systematic process that can help…”
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Ranking of customer requirements in a competitive environment by Lai, Xin, Xie, Min, Tan, Kay-Chuan, Yang, Bo

“…Quality function deployment (QFD) has been widely used to translate customer requirements to a product’s technical attributes. Correctly rating the importance…”
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Applying TRIZ to Service Conceptual Design: An Exploratory Study by Zhang, Jun, Chai, Kah-Hin, Tan, Kay-Chuan

“…This paper introduces a new avenue for applying the Theory of Inventive Problem Solving (TRIZ). TRIZ tools may be used in designing new service concepts in the…”
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Case study analysis of Six Sigma implementation in service organisations by Chakraborty, Ayon, Chuan Tan, Kay

“…Purpose - The aim of this research is to explore the implementation of Six Sigma in service organisations. The focus of the investigation is on identifying…”
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Adoption of new service development tools in the financial service industry by Dayu Jin, Kah-Hin Chai, Kay-Chuan Tan

“…This paper looks into antecedents of new service development tool adoption by using Theory of Planned Behavior. Empirical study was conducted among Singapore…”
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New service development maturity model by Jin, Dayu, Chai, Kah-Hin, Tan, Kay-Chuan

“…Purpose – The purpose of this paper is to rigorously devise a new tool that helps analyze and improve NSD processes. Design/methodology/approach – An NSD…”
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Organizational adoption of new service development tools by Jin, Dayu, Chai, Kah-Hin, Tan, Kay-Chuan

“…Purpose - A number of new service development (NSD) tools have been proposed to facilitate NSD processes. Despite the proved values, NSD tools are not used…”
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An exploratory qualitative and quantitative analysis of Six Sigma in service organizations in Singapore by Chakrabarty, Ayon, Kay Chuan, Tan

“…Purpose - The purpose of this paper is to develop a conceptual framework to facilitate widening the scope of Six Sigma implementation in service…”
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An Asymmetrical QPSK/OOK Transceiver SoC and 15:1 JPEG Encoder IC for Multifunction Wireless Capsule Endoscopy by Yuan Gao, San-Jeow Cheng, Wei-Da Toh, Yuen-Sam Kwok, Tan, Kay-Chuan Benny, Xi Chen, Wai-Meng Mok, Htun-Htun Win, Bin Zhao, Shengxi Diao, Cabuk, Alper, Yuanjin Zheng, Sumei Sun, Minkyu Je, Chun-Huat Heng

“…This paper presents a chipset including an asymmetrical QPSK/OOK transceiver SoC and a JPEG image encoder for wireless capsule endoscopy. The transceiver SoC…”
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The impact of TQM practices on performance: A comparative study between Australian and Singaporean organizations by Feng, Jiang, Prajogo, Daniel I, Tan, Kay Chuan, Sohal, Amrik S

“…The purpose of this paper compares the experience of organizations in Australia and Singapore with respect to the multidimensionality of TQM and its…”
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QFD optimization using linear physical programming by Lai, Xin, Xie, Min, Tan, Kay-Chuan

“…A new approach to quality function deployment (QFD) optimization is presented. The approach uses the linear physical programming (LPP) technique to maximize…”
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A user's reflections on the art of high level synthesis by Yu Pan, Pilakkat, Santhosh Kumar, Benny Tan, Kay-Chuan, Wai-Meng Mok

“…"It worked perfectly on the demo programs, but just doesn't work for slightly complicated code". One of our researchers commented this on his previous…”
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The current state of six sigma application in services by Chakrabarty, Ayon, Chuan Tan, Kay

“…Purpose - Since its introduction by Motorola in the 1980s, six sigma and its philosophy have found widespread application in many manufacturing industries. It…”
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What leads to differences in success antecedents? analyzing the effects of offering nature, variety, and service mode by Xu Bin, Tan Kay Chuan

“…Service industries have been booming and their specialness is widely discussed. There are suggestions that the developing antecedents would differ between…”
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Bibliometric analysis of service science research: Focus on contribution from Asia by Tan, Kay Chuan, Goudarzlou, Atarod, Chakrabarty, Ayon

“…The objective of the paper is to describe the contribution of articles by Asian authors in the top journals in service research. This was done by reviewing and…”
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Empirical assessment of an integrative service design framework by Qi Zhou, Kay Chuan Tan

“…Building on previous service design theories, the authors propose an integrative framework for service design. Through an extensive literature review and…”
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The application of tools and techniques in a unified service design theory by Qi Zhou, Kay Chuan Tan

“…This research focuses on the execution-oriented back end of new service development. It reviews extensively existing theories of service design and the tools…”
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