Search Results - "Cheng, Boon Liat"

I Am too old for this! Barriers contributing to the non-adoption of mobile payment by Cham, Tat-Huei, Cheah, Jun-Hwa, Cheng, Boon-Liat, Lim, Xin-Jean

“…PurposeSince its inception, mobile payment is rapidly gaining popularity over the years, and starting to replace traditional modes of payment. The usage of…”
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Narrative Transportation and Trust in Luxury Hotels SNS Marketing: The Moderating Role of Social Interaction by Chalke, Anuja, Cheng, Boon-Liat, Dent, Michael M.

“…The purpose of this study is to examine the impact of narrative transportation and trust on behavioral intention related to the luxury hotel industry. Data…”
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Managing my own health! An ancillary outlook on pharmaceutical and health supplements consumption by Cheng, Boon-Liat, Cham, Tat-Huei, Gao, Zijie, Abd Rahim, Mohd Fairuz bin, Lau, Teck Chai, Dent, Michael M.

“…Purpose The surge in pharmaceutical and health supplement usage among consumers aims to enhance personal well-being. This growing opportunity for…”
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Service Quality and the Mediating Effect of Corporate Image on the Relationship between Customer Satisfaction and Customer Loyalty in the Malaysian Hotel Industry by Boon-Liat Cheng

“…Service quality is vital to the success of  any service organization. The rapid growth of the Malaysian hotel industry in the 2000’s forced hotel operators to…”
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Service recovery, customer satisfaction and customer loyalty: evidence from Malaysia’s hotel industry by Cheng, Boon Liat, Gan, Chin Chuan, Imrie, Brian C, Mansori, Shaheen

“…Purpose The purpose of this study is to investigate the impact of service recovery dimensions on customer satisfaction and, subsequently, on customer loyalty…”
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The Role of Cultural Differences in Customer Retention: Evidence from the High-Contact Service Industry by Fam, Kim-Shyan, Liat Cheng, Boon, Cham, Tat-Huei, Tan Chia Yi, Mandy, Ting, Hiram

“…Current tourism landscape and dynamism of the business environment have increased market competitiveness in the high-contact service industry. Hotel operators…”
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Brand image as the competitive edge for hospitals in medical tourism by Cham, Tat Huei, Cheng, Boon Liat, Low, Mei Peng, Cheok, Jason Boon Chuan

“…Purpose Following promising growth of the international medical tourism industry, competitions within the global market have escalated tremendously with…”
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Should I buy or not? Revisiting the concept and measurement of panic buying by Cham, Tat-Huei, Cheng, Boon-Liat, Lee, Yoon-Heng, Cheah, Jun-Hwa

“…Following various precautionary measures as executed by the government to curb the transmission of COVID-19, erratic changes in the form of temporary lockdowns…”
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Hotel Service Recovery and Service Quality: Influences of Corporate Image and Generational Differences in the Relationship between Customer Satisfaction and Loyalty by Liat, Cheng Boon, Mansori, Shaheen, Chuan, Gan Chin, Imrie, Brian C.

“…As the number of tourists continues to grow globally, the hospitality industry players inevitably face more challenges. High competition among the competitors…”
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The Associations Between Service Quality, Corporate Image, Customer Satisfaction, and Loyalty: Evidence From the Malaysian Hotel Industry by Liat, Cheng Boon, Mansori, Shaheen, Huei, Cham Tat

“…Hotel operators strive to satisfy the needs of their guests and subsequently retain them by trying to understand the factors that could build up a strong loyal…”
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Cruising down millennials’ fashion runway: a cross-functional study beyond Pacific borders by Cham, Tat-Huei, Cheng, Boon Liat, Ng, Caryn Kar Yan

“…Purpose The clothing industry is one of the earmarked industries in many countries following the rising demand and consumption of clothing products among…”
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The chain effects of service innovation components on the building blocks of tourism destination loyalty: the moderating role of religiosity by Boon Liat, Cheng, Nikhashemi, S.R., Dent, Michael M.

“…PurposeHaving Middle Eastern tourism industry as the context, this study aims to examine the impact of the four main dimensions within service innovation (i.e…”
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Innovativeness, market intelligence practices, and firm performance of small– and medium-sized tour operators by Yap, Ching Seng, Cheng, Boon Liat, Hussain, Nurhuzira Mohamad, Ahmad, Rizal

“…The study examines the effect of market intelligence practices on firm performance in the small– and medium-sized tour operators in Malaysia. Specifically, a…”
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Augmented reality in smart retailing: A (n) (A) Symmetric Approach to continuous intention to use retail brands’ mobile AR apps by Nikhashemi, S.R., Knight, Helena H., Nusair, Khaldoon, Liat, Cheng Boon

“…Smart retailing has recently emerged as a new form of retail brand management enabled by novel technologies such as mobile augmented reality applications, to…”
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Factors influencing customer satisfaction and e-loyalty: online shopping environment among the young adults by Hila Ludin, Izyan Hizza Bt, Cheng, Boon Liat

“…According to Internet World Stats (2012) about 60.7% of the total population in Malaysia uses the Internet and about more than 11 million people out of that…”
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Entrepreneurial Inclination Among Business Students: A Malaysian Study by Yet-Mee Lim, Teck-Heang Lee, Boon-Liat Cheng

“…Entrepreneurship has been the fundamental topics of discussion among the politicians, economists, and academics. Business creation is especially critical in…”
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Factors influencing clothing interest and purchase intention: a study of Generation Y consumers in Malaysia by Cham, Tat Huei, Ng, Caryn Kar Yan, Lim, Yet Mee, Cheng, Boon Liat

“…The purpose of this study is to examine the factors influencing clothing interest among Generation Y consumers in Malaysia. Brand image, word of mouth (WOM),…”
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COO effect: business opportunities for Middle Eastern entrepreneurs by Supramaniam, Sivakumari, Gaur, Sanjaya S, Idris, Izian, Cheng, Boon Liat

“…Purpose The purpose of this paper is to identify the potential business opportunities for Middle Eastern entrepreneurs by understanding the Malaysian Muslim’s…”
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Determinants of knowledge management systems success in the banking industry by Cham, Tat Huei, Lim, Yet Mee, Cheng, Boon Liat, Lee, Teck Heang

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Entrepreneurial Inclination Among Business Students: A Malaysian Study by Yet-Mee Lim, Teck-Heang Lee, Boon-Liat Cheng

“…<span style="font-size: 11.5pt; line-height: 115%; font-family: "Calibri","sans-serif"; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri;…”
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